Crisp

French AI-powered customer messaging platform for support and sales teams

Aircall

French AI cloud telephony platform for sales and support teams

Crisp

Excellent

22/25

Aircall

Strong

20/25

Score Breakdown

DimensionCrispAircall

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

22/25

20/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Aircall vs Crisp: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Crisp (Crisp, FR) scores 22/25 with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

#### Legal Jurisdiction

Both score equally at 5/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

#### Data Retention & Training

Crisp leads with 5/5 vs 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

#### Certifications

Both score equally at 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

#### Regulatory Fit

Crisp leads with 5/5 vs 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Certifications at a Glance

Certification	Aircall	Crisp
ISO 27001	Yes	No
SOC 2 Type II	No	Yes

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Aircall's 20/25. Crisp particularly excels in data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or Aircall?

Crisp has a TrustKit score of 22/25 while Aircall scores 20/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and Aircall compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Crisp and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

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