Aircall

French AI cloud telephony platform for sales and support teams

Freshdesk AI (Freddy)

AI-powered customer support that delights customers and empowers agents

Aircall

Strong

20/25

Freshdesk AI (Freddy)

Strong

17/25

Score Breakdown

DimensionAircallFreshdesk AI (Freddy)

Data Residency

Where is your data stored and processed?

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Freshdesk AI (Freddy): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

Legal Jurisdiction

Which laws govern the company and your data?

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Freshdesk AI (Freddy): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

Data Retention & Training

Is your data used for model training?

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Freshdesk AI (Freddy): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

3/5

Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Freshdesk AI (Freddy): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

Regulatory Fit

Suitability for regulated industries and professional services

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Freshdesk AI (Freddy): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

3/5

Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Total Score

20/25

17/25

Best For

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Freshdesk AI (Freddy)

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017).

Detailed Comparison

Aircall vs Freshdesk AI (Freddy): Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Freshdesk AI (Freddy) (Freshworks, US) scores 17/25 with a Silver (Strong) trust badge. AI-powered customer support that delights customers and empowers agents.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Freshdesk AI (Freddy) (4/5): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

#### Legal Jurisdiction

Aircall leads with 5/5 vs 3/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Freshdesk AI (Freddy) (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

#### Data Retention & Training

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Freshdesk AI (Freddy) (3/5): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

#### Certifications

Freshdesk AI (Freddy) leads with 4/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Freshdesk AI (Freddy) (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

#### Regulatory Fit

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Freshdesk AI (Freddy) (3/5): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Certifications at a Glance

Certification	Aircall	Freshdesk AI (Freddy)
ISO 27001	Yes	Yes
ISO 27017	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Aircall has a clear trust advantage, scoring 20/25 compared to Freshdesk AI (Freddy)'s 17/25. Aircall particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Aircall or Freshdesk AI (Freddy)?

Aircall has a TrustKit score of 20/25 while Freshdesk AI (Freddy) scores 17/25. Aircall currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Aircall and Freshdesk AI (Freddy) compare on data residency?

Aircall scores 4/5 for data residency (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.), while Freshdesk AI (Freddy) scores 4/5 (Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.).

Are Aircall and Freshdesk AI (Freddy) GDPR compliant?

Both tools are assessed across five compliance dimensions. Aircall has a regulatory fit score of 4/5 and Freshdesk AI (Freddy) scores 3/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool

Aircall

View full review →

80%

Freshdesk AI (Freddy)

View full review →

68%