Gong

Revenue AI platform that captures and analyzes customer interactions

Aircall

French AI cloud telephony platform for sales and support teams

Gong

Strong

17/25

Aircall

Strong

20/25

Score Breakdown

DimensionGongAircall

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

17/25

20/25

Best For

Gong

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Aircall

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

Detailed Comparison

Aircall vs Gong: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Gong (Gong, US) scores 17/25 with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

#### Legal Jurisdiction

Aircall leads with 5/5 vs 3/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

#### Data Retention & Training

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

#### Certifications

Gong leads with 4/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

#### Regulatory Fit

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Certifications at a Glance

Certification	Aircall	Gong
ISO 27001	Yes	Yes
ISO 27701	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Aircall has a clear trust advantage, scoring 20/25 compared to Gong's 17/25. Aircall particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Aircall?

Gong has a TrustKit score of 17/25 while Aircall scores 20/25. Aircall currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Aircall compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Gong and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool