Intercom

AI-first customer service platform with the Fin AI agent

Aircall

French AI cloud telephony platform for sales and support teams

Intercom

Moderate

16/25

Aircall

Strong

20/25

Score Breakdown

DimensionIntercomAircall

Data Residency

Where is your data stored and processed?

Intercom: EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

3/5

EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Intercom: US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

2/5

US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Intercom: No training on customer conversations; configurable data retention and deletion controls available.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

4/5

No training on customer conversations; configurable data retention and deletion controls available.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Intercom: Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

4/5

Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Intercom: Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

3/5

Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

16/25

20/25

Best For

Intercom

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Aircall

Best for privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Aircall vs Intercom: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Intercom (Intercom, US) scores 16/25 with a Bronze (Moderate) trust badge. AI-first customer service platform with the Fin AI agent.

Dimension-by-Dimension Breakdown

#### Data Residency

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Intercom (3/5): EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

#### Legal Jurisdiction

Aircall leads with 5/5 vs 2/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Intercom (2/5): US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

#### Data Retention & Training

Both score equally at 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Intercom (4/5): No training on customer conversations; configurable data retention and deletion controls available.

#### Certifications

Intercom leads with 4/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Intercom (4/5): Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

#### Regulatory Fit

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Intercom (3/5): Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

Certifications at a Glance

Certification	Aircall	Intercom
ISO 27001	Yes	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Aircall has a clear trust advantage, scoring 20/25 compared to Intercom's 16/25. Aircall particularly excels in data residency, legal jurisdiction, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Intercom or Aircall?

Intercom has a TrustKit score of 16/25 while Aircall scores 20/25. Aircall currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Intercom and Aircall compare on data residency?

Intercom scores 3/5 for data residency (EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Intercom and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Intercom has a regulatory fit score of 3/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

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