Aircall

French AI cloud telephony platform for sales and support teams

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Aircall

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionAircallLivePerson

Data Residency

Where is your data stored and processed?

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

Aircall vs LivePerson: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Aircall leads with 5/5 vs 2/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

Aircall leads with 4/5 vs 3/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

LivePerson leads with 4/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

Both score equally at 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Aircall	LivePerson
ISO 27001	Yes	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Aircall has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Aircall particularly excels in legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Aircall or LivePerson?

Aircall has a TrustKit score of 20/25 while LivePerson scores 17/25. Aircall currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Aircall and LivePerson compare on data residency?

Aircall scores 4/5 for data residency (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Aircall and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Aircall has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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