Aircall

French AI cloud telephony platform for sales and support teams

SAP Joule

AI copilot embedded across SAP's enterprise application suite

Aircall

Strong

20/25

SAP Joule

Excellent

25/25

Score Breakdown

DimensionAircallSAP Joule

Data Residency

Where is your data stored and processed?

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

SAP Joule: SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

5/5

SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

Legal Jurisdiction

Which laws govern the company and your data?

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

SAP Joule: Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

5/5

Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

Data Retention & Training

Is your data used for model training?

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

SAP Joule: Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

5/5

Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

SAP Joule: Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

5/5

Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

Regulatory Fit

Suitability for regulated industries and professional services

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

SAP Joule: Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

5/5

Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

Total Score

20/25

25/25

Best For

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

SAP Joule

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 1 Type II, SOC 2 Type II, ISO 27001); regulated industries (BaFin, FCA); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Aircall vs SAP Joule: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. SAP Joule (SAP, DE) scores 25/25 with a Gold (Excellent) trust badge. AI copilot embedded across SAP's enterprise application suite.

Dimension-by-Dimension Breakdown

#### Data Residency

SAP Joule leads with 5/5 vs 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●SAP Joule (5/5): SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

#### Legal Jurisdiction

Both score equally at 5/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●SAP Joule (5/5): Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

#### Data Retention & Training

SAP Joule leads with 5/5 vs 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●SAP Joule (5/5): Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

#### Certifications

SAP Joule leads with 5/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●SAP Joule (5/5): Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

#### Regulatory Fit

SAP Joule leads with 5/5 vs 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●SAP Joule (5/5): Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

Certifications at a Glance

Certification	Aircall	SAP Joule
C5	No	Yes
ENS	No	Yes
IRAP	No	Yes
ISO 27001	Yes	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
SOC 1 Type II	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

SAP Joule has a clear trust advantage, scoring 25/25 compared to Aircall's 20/25. SAP Joule particularly excels in data residency, data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Aircall or SAP Joule?

Aircall has a TrustKit score of 20/25 while SAP Joule scores 25/25. SAP Joule currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Aircall and SAP Joule compare on data residency?

Aircall scores 4/5 for data residency (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.), while SAP Joule scores 5/5 (SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.).

Are Aircall and SAP Joule GDPR compliant?

Both tools are assessed across five compliance dimensions. Aircall has a regulatory fit score of 4/5 and SAP Joule scores 5/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool