Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Aircall

French AI cloud telephony platform for sales and support teams

Tiledesk

Strong

20/25

Aircall

Strong

20/25

Score Breakdown

DimensionTiledeskAircall

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

20/25

Best For

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Aircall vs Tiledesk: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Both score equally at 5/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Aircall leads with 3/5 vs 1/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Both score equally at 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	Aircall	Tiledesk
ISO 27001	Yes	No

Overall Verdict

Aircall and Tiledesk are closely matched on trust and compliance, with scores of 20/25 and 20/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or Aircall?

Tiledesk has a TrustKit score of 20/25 while Aircall scores 20/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and Aircall compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Tiledesk and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

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