Aircall

French AI cloud telephony platform for sales and support teams

Typeform

Conversational forms and surveys with AI-powered features

Aircall

Strong

20/25

Typeform

Strong

20/25

Score Breakdown

DimensionAircallTypeform

Data Residency

Where is your data stored and processed?

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Typeform: Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

Legal Jurisdiction

Which laws govern the company and your data?

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Typeform: Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

5/5

Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

Data Retention & Training

Is your data used for model training?

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Typeform: No AI training on user data; configurable data retention and deletion available to customers.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

4/5

No AI training on user data; configurable data retention and deletion available to customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Typeform: Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

3/5

Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

Regulatory Fit

Suitability for regulated industries and professional services

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Typeform: Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

4/5

Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Total Score

20/25

Best For

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Typeform

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (AEPD, ICO); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Aircall vs Typeform: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Typeform (Typeform, ES) scores 20/25 with a Silver (Strong) trust badge. Conversational forms and surveys with AI-powered features.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Typeform (4/5): Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

#### Legal Jurisdiction

Both score equally at 5/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Typeform (5/5): Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

#### Data Retention & Training

Both score equally at 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Typeform (4/5): No AI training on user data; configurable data retention and deletion available to customers.

#### Certifications

Both score equally at 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Typeform (3/5): Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

#### Regulatory Fit

Both score equally at 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Typeform (4/5): Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Certifications at a Glance

Certification	Aircall	Typeform
GDPR	No	Yes
ISO 27001	Yes	No
SOC 2 Type II	No	Yes

Overall Verdict

Aircall and Typeform are closely matched on trust and compliance, with scores of 20/25 and 20/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Aircall or Typeform?

Aircall has a TrustKit score of 20/25 while Typeform scores 20/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Aircall and Typeform compare on data residency?

Aircall scores 4/5 for data residency (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.), while Typeform scores 4/5 (Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.).

Are Aircall and Typeform GDPR compliant?

Both tools are assessed across five compliance dimensions. Aircall has a regulatory fit score of 4/5 and Typeform scores 4/5. Check the full comparison above for a detailed breakdown.

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