Zendesk AI

AI-powered customer service that scales with your business

Aircall

French AI cloud telephony platform for sales and support teams

Zendesk AI

Strong

20/25

Aircall

Strong

20/25

Score Breakdown

DimensionZendesk AIAircall

Data Residency

Where is your data stored and processed?

Zendesk AI: Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Zendesk AI: Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Zendesk AI: Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

4/5

Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Zendesk AI: Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

5/5

Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Zendesk AI: Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

4/5

Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

20/25

Best For

Zendesk AI

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Aircall

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27018); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Aircall vs Zendesk AI: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Zendesk AI (Zendesk, US) scores 20/25 with a Silver (Strong) trust badge. AI-powered customer service that scales with your business.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Zendesk AI (4/5): Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

#### Legal Jurisdiction

Aircall leads with 5/5 vs 3/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Zendesk AI (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

#### Data Retention & Training

Both score equally at 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Zendesk AI (4/5): Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

#### Certifications

Zendesk AI leads with 5/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Zendesk AI (5/5): Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

#### Regulatory Fit

Both score equally at 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Zendesk AI (4/5): Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

Certifications at a Glance

Certification	Aircall	Zendesk AI
ISO 27001	Yes	Yes
ISO 27018	No	Yes
ISO 27701	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Aircall and Zendesk AI are closely matched on trust and compliance, with scores of 20/25 and 20/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Zendesk AI or Aircall?

Zendesk AI has a TrustKit score of 20/25 while Aircall scores 20/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Zendesk AI and Aircall compare on data residency?

Zendesk AI scores 4/5 for data residency (Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Zendesk AI and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Zendesk AI has a regulatory fit score of 4/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool