Apollo.io

All-in-one sales intelligence and engagement platform

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Apollo.io

Strong

17/25

LivePerson

Strong

17/25

Score Breakdown

DimensionApollo.ioLivePerson

Data Residency

Where is your data stored and processed?

Apollo.io: Data primarily hosted in US-based cloud infrastructure. No EU-specific data residency option currently available.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

3/5

Data primarily hosted in US-based cloud infrastructure. No EU-specific data residency option currently available.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Apollo.io: Incorporated in Delaware, USA. Clear terms of service and data processing agreements available for enterprise customers.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

4/5

Incorporated in Delaware, USA. Clear terms of service and data processing agreements available for enterprise customers.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Apollo.io: Contact data retained as part of the shared database. User activity data retained for the duration of the subscription.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

3/5

Contact data retained as part of the shared database. User activity data retained for the duration of the subscription.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Apollo.io: SOC 2 Type II and ISO 27001 certified, demonstrating strong security controls and information security management.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

4/5

SOC 2 Type II and ISO 27001 certified, demonstrating strong security controls and information security management.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Apollo.io: GDPR and CCPA compliant with DPA available. B2B contact database model relies on legitimate interest basis under GDPR.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

3/5

GDPR and CCPA compliant with DPA available. B2B contact database model relies on legitimate interest basis under GDPR.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

17/25

Best For

Apollo.io

Best for teams on a tight budget.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

Apollo.io vs LivePerson: Trust & Compliance Comparison

Apollo.io (Apollo.io, US) scores 17/25 overall with a Silver (Strong) trust badge. All-in-one sales intelligence and engagement platform. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

LivePerson leads with 4/5 vs 3/5.

●Apollo.io (3/5): Data primarily hosted in US-based cloud infrastructure. No EU-specific data residency option currently available.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Apollo.io leads with 4/5 vs 2/5.

●Apollo.io (4/5): Incorporated in Delaware, USA. Clear terms of service and data processing agreements available for enterprise customers.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

Both score equally at 3/5.

●Apollo.io (3/5): Contact data retained as part of the shared database. User activity data retained for the duration of the subscription.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

Both score equally at 4/5.

●Apollo.io (4/5): SOC 2 Type II and ISO 27001 certified, demonstrating strong security controls and information security management.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

LivePerson leads with 4/5 vs 3/5.

●Apollo.io (3/5): GDPR and CCPA compliant with DPA available. B2B contact database model relies on legitimate interest basis under GDPR.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Apollo.io	LivePerson
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Apollo.io and LivePerson are closely matched on trust and compliance, with scores of 17/25 and 17/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Apollo.io or LivePerson?

Apollo.io has a TrustKit score of 17/25 while LivePerson scores 17/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Apollo.io and LivePerson compare on data residency?

Apollo.io scores 3/5 for data residency (Data primarily hosted in US-based cloud infrastructure. No EU-specific data residency option currently available.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Apollo.io and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Apollo.io has a regulatory fit score of 3/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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