Crisp

French AI-powered customer messaging platform for support and sales teams

Attio

London-based AI-native CRM built for modern B2B companies

Crisp

Excellent

22/25

Attio

Strong

20/25

Score Breakdown

DimensionCrispAttio

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Attio: EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

5/5

EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Attio: UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

4/5

UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Attio: No training on CRM data; transparent about third-party AI services; DPA available for EU customers

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

4/5

No training on CRM data; transparent about third-party AI services; DPA available for EU customers

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Attio: SOC 2 Type II certified; ISO 27001 in progress as of early 2026

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

3/5

SOC 2 Type II certified; ISO 27001 in progress as of early 2026

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Attio: Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

4/5

Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

Total Score

22/25

20/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (ICO, CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget; enterprises requiring SSO integration.

Attio

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Attio vs Crisp: Trust & Compliance Comparison

Attio (Attio, GB) scores 20/25 overall with a Silver (Strong) trust badge. London-based AI-native CRM built for modern B2B companies. Crisp (Crisp, FR) scores 22/25 with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams.

Dimension-by-Dimension Breakdown

#### Data Residency

Attio leads with 5/5 vs 4/5.

●Attio (5/5): EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

#### Legal Jurisdiction

Crisp leads with 5/5 vs 4/5.

●Attio (4/5): UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

#### Data Retention & Training

Crisp leads with 5/5 vs 4/5.

●Attio (4/5): No training on CRM data; transparent about third-party AI services; DPA available for EU customers

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

#### Certifications

Both score equally at 3/5.

●Attio (3/5): SOC 2 Type II certified; ISO 27001 in progress as of early 2026

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

#### Regulatory Fit

Crisp leads with 5/5 vs 4/5.

●Attio (4/5): Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Certifications at a Glance

Certification	Attio	Crisp
SOC 2 Type II	Yes	Yes

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Attio's 20/25. Crisp particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or Attio?

Crisp has a TrustKit score of 22/25 while Attio scores 20/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and Attio compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while Attio scores 5/5 (EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on).

Are Crisp and Attio GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and Attio scores 4/5. Check the full comparison above for a detailed breakdown.

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