Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Attio

London-based AI-native CRM built for modern B2B companies

Tiledesk

Strong

20/25

Attio

Strong

20/25

Score Breakdown

DimensionTiledeskAttio

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Attio: EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

5/5

EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Attio: UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

4/5

UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Attio: No training on CRM data; transparent about third-party AI services; DPA available for EU customers

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

4/5

No training on CRM data; transparent about third-party AI services; DPA available for EU customers

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Attio: SOC 2 Type II certified; ISO 27001 in progress as of early 2026

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

3/5

SOC 2 Type II certified; ISO 27001 in progress as of early 2026

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Attio: Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

4/5

Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

Total Score

20/25

Best For

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (ICO, CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget; enterprises requiring SSO integration.

Attio

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Attio vs Tiledesk: Trust & Compliance Comparison

Attio (Attio, GB) scores 20/25 overall with a Silver (Strong) trust badge. London-based AI-native CRM built for modern B2B companies. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 5/5.

●Attio (5/5): EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 4/5.

●Attio (4/5): UK entity (England and Wales); UK GDPR jurisdiction; no US parent; post-Brexit UK adequacy decision in place

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 4/5.

●Attio (4/5): No training on CRM data; transparent about third-party AI services; DPA available for EU customers

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Attio leads with 3/5 vs 1/5.

●Attio (3/5): SOC 2 Type II certified; ISO 27001 in progress as of early 2026

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Both score equally at 4/5.

●Attio (4/5): Excellent EU fit; EU residency by default, UK legal entity, SOC 2 — good for regulated European B2B sales teams

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	Attio	Tiledesk
SOC 2 Type II	Yes	No

Overall Verdict

Attio and Tiledesk are closely matched on trust and compliance, with scores of 20/25 and 20/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or Attio?

Tiledesk has a TrustKit score of 20/25 while Attio scores 20/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and Attio compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while Attio scores 5/5 (EU data residency (AWS eu-west-1) is the default for all plans — not an enterprise add-on).

Are Tiledesk and Attio GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and Attio scores 4/5. Check the full comparison above for a detailed breakdown.

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