Character.AI

AI chatbot platform for creating and chatting with AI characters

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Character.AI

Caution

9/25

LivePerson

Strong

17/25

Score Breakdown

DimensionCharacter.AILivePerson

Data Residency

Where is your data stored and processed?

Character.AI: All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

2/5

All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Character.AI: US Delaware corporation. Subject to US jurisdiction including CLOUD Act. No EU legal entity. Standard US privacy policy without GDPR-specific DPA.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

2/5

US Delaware corporation. Subject to US jurisdiction including CLOUD Act. No EU legal entity. Standard US privacy policy without GDPR-specific DPA.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Character.AI: Conversations are retained and used for model training. Limited transparency on retention periods. No enterprise data deletion controls.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

2/5

Conversations are retained and used for model training. Limited transparency on retention periods. No enterprise data deletion controls.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Character.AI: No SOC 2, ISO 27001, or other compliance certifications publicly disclosed. Consumer-focused platform without enterprise security certifications.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

2/5

No SOC 2, ISO 27001, or other compliance certifications publicly disclosed. Consumer-focused platform without enterprise security certifications.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Character.AI: Consumer entertainment platform. Not designed for regulated industries. No enterprise compliance features, DPAs, or audit capabilities. Not suitable for handling sensitive or regulated data.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

1/5

Consumer entertainment platform. Not designed for regulated industries. No enterprise compliance features, DPAs, or audit capabilities. Not suitable for handling sensitive or regulated data.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

9/25

17/25

Best For

Character.AI

Best for teams on a tight budget.

LivePerson

Best for regulated industries (ICO, CNIL); enterprises requiring SSO integration.

Detailed Comparison

Character.AI vs LivePerson: Trust & Compliance Comparison

Character.AI (Character.AI, US) scores 9/25 overall with a Review Required (Caution) trust badge. AI chatbot platform for creating and chatting with AI characters. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

LivePerson leads with 4/5 vs 2/5.

●Character.AI (2/5): All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Both score equally at 2/5.

●Character.AI (2/5): US Delaware corporation. Subject to US jurisdiction including CLOUD Act. No EU legal entity. Standard US privacy policy without GDPR-specific DPA.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

LivePerson leads with 3/5 vs 2/5.

●Character.AI (2/5): Conversations are retained and used for model training. Limited transparency on retention periods. No enterprise data deletion controls.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

LivePerson leads with 4/5 vs 2/5.

●Character.AI (2/5): No SOC 2, ISO 27001, or other compliance certifications publicly disclosed. Consumer-focused platform without enterprise security certifications.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

LivePerson leads with 4/5 vs 1/5.

●Character.AI (1/5): Consumer entertainment platform. Not designed for regulated industries. No enterprise compliance features, DPAs, or audit capabilities. Not suitable for handling sensitive or regulated data.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Character.AI	LivePerson
ISO 27001	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

LivePerson has a clear trust advantage, scoring 17/25 compared to Character.AI's 9/25. LivePerson particularly excels in data residency, data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Character.AI or LivePerson?

Character.AI has a TrustKit score of 9/25 while LivePerson scores 17/25. LivePerson currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Character.AI and LivePerson compare on data residency?

Character.AI scores 2/5 for data residency (All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Character.AI and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Character.AI has a regulatory fit score of 1/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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