Cogram

AI meeting assistant that takes notes and identifies action items

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Cogram

Strong

21/25

LivePerson

Strong

17/25

Score Breakdown

DimensionCogramLivePerson

Data Residency

Where is your data stored and processed?

Cogram: German company with EU-based cloud infrastructure. Data processed and stored within the EU. Strong data sovereignty positioning for European customers.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

German company with EU-based cloud infrastructure. Data processed and stored within the EU. Strong data sovereignty positioning for European customers.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Cogram: German GmbH subject to EU/German data protection law. GDPR-native company. Not subject to US CLOUD Act or FISA.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

German GmbH subject to EU/German data protection law. GDPR-native company. Not subject to US CLOUD Act or FISA.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Cogram: Meeting data not used for training. Clear retention policies. Users can delete meeting data. Enterprise data management controls available.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Meeting data not used for training. Clear retention policies. Users can delete meeting data. Enterprise data management controls available.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Cogram: GDPR compliant with DPA available. No SOC 2 or ISO 27001 certification publicly disclosed yet.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

3/5

GDPR compliant with DPA available. No SOC 2 or ISO 27001 certification publicly disclosed yet.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Cogram: Strong fit for EU-based organisations. German jurisdiction and EU hosting address key sovereignty concerns. Suitable for consulting and financial services meetings.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong fit for EU-based organisations. German jurisdiction and EU hosting address key sovereignty concerns. Suitable for consulting and financial services meetings.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

21/25

17/25

Best For

Cogram

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (BaFin, BAFM); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

Cogram vs LivePerson: Trust & Compliance Comparison

Cogram (Cogram, DE) scores 21/25 overall with a Silver (Strong) trust badge. AI meeting assistant that takes notes and identifies action items. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

Cogram leads with 5/5 vs 4/5.

●Cogram (5/5): German company with EU-based cloud infrastructure. Data processed and stored within the EU. Strong data sovereignty positioning for European customers.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Cogram leads with 5/5 vs 2/5.

●Cogram (5/5): German GmbH subject to EU/German data protection law. GDPR-native company. Not subject to US CLOUD Act or FISA.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

Cogram leads with 4/5 vs 3/5.

●Cogram (4/5): Meeting data not used for training. Clear retention policies. Users can delete meeting data. Enterprise data management controls available.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

LivePerson leads with 4/5 vs 3/5.

●Cogram (3/5): GDPR compliant with DPA available. No SOC 2 or ISO 27001 certification publicly disclosed yet.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

Both score equally at 4/5.

●Cogram (4/5): Strong fit for EU-based organisations. German jurisdiction and EU hosting address key sovereignty concerns. Suitable for consulting and financial services meetings.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Cogram	LivePerson
GDPR DPA	Yes	No
ISO 27001	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Cogram has a clear trust advantage, scoring 21/25 compared to LivePerson's 17/25. Cogram particularly excels in data residency, legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Cogram or LivePerson?

Cogram has a TrustKit score of 21/25 while LivePerson scores 17/25. Cogram currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Cogram and LivePerson compare on data residency?

Cogram scores 5/5 for data residency (German company with EU-based cloud infrastructure. Data processed and stored within the EU. Strong data sovereignty positioning for European customers.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Cogram and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Cogram has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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