Crisp

French AI-powered customer messaging platform for support and sales teams

Freshdesk AI (Freddy)

AI-powered customer support that delights customers and empowers agents

Crisp

Excellent

22/25

Freshdesk AI (Freddy)

Strong

17/25

Score Breakdown

DimensionCrispFreshdesk AI (Freddy)

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Freshdesk AI (Freddy): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

4/5

Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Freshdesk AI (Freddy): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Freshdesk AI (Freddy): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

3/5

Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Freshdesk AI (Freddy): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Freshdesk AI (Freddy): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

3/5

Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Total Score

22/25

17/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Freshdesk AI (Freddy)

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017); enterprises requiring SSO integration.

Detailed Comparison

Crisp vs Freshdesk AI (Freddy): Trust & Compliance Comparison

Crisp (Crisp, FR) scores 22/25 overall with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams. Freshdesk AI (Freddy) (Freshworks, US) scores 17/25 with a Silver (Strong) trust badge. AI-powered customer support that delights customers and empowers agents.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

●Freshdesk AI (Freddy) (4/5): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

#### Legal Jurisdiction

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

●Freshdesk AI (Freddy) (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

#### Data Retention & Training

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

●Freshdesk AI (Freddy) (3/5): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

#### Certifications

Freshdesk AI (Freddy) leads with 4/5 vs 3/5.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

●Freshdesk AI (Freddy) (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

#### Regulatory Fit

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

●Freshdesk AI (Freddy) (3/5): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Certifications at a Glance

Certification	Crisp	Freshdesk AI (Freddy)
ISO 27001	No	Yes
ISO 27017	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Freshdesk AI (Freddy)'s 17/25. Crisp particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or Freshdesk AI (Freddy)?

Crisp has a TrustKit score of 22/25 while Freshdesk AI (Freddy) scores 17/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and Freshdesk AI (Freddy) compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while Freshdesk AI (Freddy) scores 4/5 (Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.).

Are Crisp and Freshdesk AI (Freddy) GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and Freshdesk AI (Freddy) scores 3/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool

Crisp

View full review →

88%

Freshdesk AI (Freddy)

View full review →

68%