Crisp

French AI-powered customer messaging platform for support and sales teams

PolyAI

UK enterprise voice AI platform for automated customer service phone calls

Crisp

Excellent

22/25

PolyAI

Strong

18/25

Score Breakdown

DimensionCrispPolyAI

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

PolyAI: Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

3/5

Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

PolyAI: UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

3/5

UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

PolyAI: Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

3/5

Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

PolyAI: Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

5/5

Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

PolyAI: Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

4/5

Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Total Score

22/25

18/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

PolyAI

Best for organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, HIPAA); regulated industries (financial-services, healthcare); enterprises requiring SSO integration.

Detailed Comparison

Crisp vs PolyAI: Trust & Compliance Comparison

Crisp (Crisp, FR) scores 22/25 overall with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams. PolyAI (PolyAI, GB) scores 18/25 with a Silver (Strong) trust badge. UK enterprise voice AI platform for automated customer service phone calls.

Dimension-by-Dimension Breakdown

#### Data Residency

Crisp leads with 4/5 vs 3/5.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

●PolyAI (3/5): Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

#### Legal Jurisdiction

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

●PolyAI (3/5): UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

#### Data Retention & Training

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

●PolyAI (3/5): Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

#### Certifications

PolyAI leads with 5/5 vs 3/5.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

●PolyAI (5/5): Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

#### Regulatory Fit

Crisp leads with 5/5 vs 4/5.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

●PolyAI (4/5): Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Certifications at a Glance

Certification	Crisp	PolyAI
HIPAA	No	Yes
ISO 27001	No	Yes
PCI DSS	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to PolyAI's 18/25. Crisp particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or PolyAI?

Crisp has a TrustKit score of 22/25 while PolyAI scores 18/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and PolyAI compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while PolyAI scores 3/5 (Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.).

Are Crisp and PolyAI GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and PolyAI scores 4/5. Check the full comparison above for a detailed breakdown.

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