Crisp

French AI-powered customer messaging platform for support and sales teams

Rasa

Open-source conversational AI framework for building enterprise chatbots and voice assistants

Crisp

Excellent

22/25

Rasa

Strong

19/25

Score Breakdown

DimensionCrispRasa

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Rasa: Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

5/5

Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Rasa: Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

3/5

Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Rasa: Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

5/5

Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Rasa: Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

2/5

Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Rasa: Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

4/5

Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Total Score

22/25

19/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Rasa

Best for regulated industries (financial-services, healthcare); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget; enterprises requiring SSO integration.

Detailed Comparison

Crisp vs Rasa: Trust & Compliance Comparison

Crisp (Crisp, FR) scores 22/25 overall with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams. Rasa (Rasa, DE) scores 19/25 with a Silver (Strong) trust badge. Open-source conversational AI framework for building enterprise chatbots and voice assistants.

Dimension-by-Dimension Breakdown

#### Data Residency

Rasa leads with 5/5 vs 4/5.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

●Rasa (5/5): Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

#### Legal Jurisdiction

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

●Rasa (3/5): Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

#### Data Retention & Training

Both score equally at 5/5.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

●Rasa (5/5): Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

#### Certifications

Crisp leads with 3/5 vs 2/5.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

●Rasa (2/5): Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

#### Regulatory Fit

Crisp leads with 5/5 vs 4/5.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

●Rasa (4/5): Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Certifications at a Glance

Certification	Crisp	Rasa
SOC 2 Type II	Yes	No

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Rasa's 19/25. Crisp particularly excels in legal jurisdiction, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or Rasa?

Crisp has a TrustKit score of 22/25 while Rasa scores 19/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and Rasa compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while Rasa scores 5/5 (Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.).

Are Crisp and Rasa GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and Rasa scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool