Crisp

French AI-powered customer messaging platform for support and sales teams

Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Crisp

Excellent

22/25

Tiledesk

Strong

20/25

Score Breakdown

DimensionCrispTiledesk

Data Residency

Where is your data stored and processed?

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Legal Jurisdiction

Which laws govern the company and your data?

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Data Retention & Training

Is your data used for model training?

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Regulatory Fit

Suitability for regulated industries and professional services

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Total Score

22/25

20/25

Best For

Crisp

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Crisp vs Tiledesk: Trust & Compliance Comparison

Crisp (Crisp, FR) scores 22/25 overall with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 4/5.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Both score equally at 5/5.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Both score equally at 5/5.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Crisp leads with 3/5 vs 1/5.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Crisp leads with 5/5 vs 4/5.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	Crisp	Tiledesk
SOC 2 Type II	Yes	No

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Tiledesk's 20/25. Crisp particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Crisp or Tiledesk?

Crisp has a TrustKit score of 22/25 while Tiledesk scores 20/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Crisp and Tiledesk compare on data residency?

Crisp scores 4/5 for data residency (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.), while Tiledesk scores 5/5 (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.).

Are Crisp and Tiledesk GDPR compliant?

Both tools are assessed across five compliance dimensions. Crisp has a regulatory fit score of 5/5 and Tiledesk scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool