Rasa

Open-source conversational AI framework for building enterprise chatbots and voice assistants

Freshdesk AI (Freddy)

AI-powered customer support that delights customers and empowers agents

Rasa

Strong

19/25

Freshdesk AI (Freddy)

Strong

17/25

Score Breakdown

DimensionRasaFreshdesk AI (Freddy)

Data Residency

Where is your data stored and processed?

Rasa: Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

Freshdesk AI (Freddy): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

5/5

Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

4/5

Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

Legal Jurisdiction

Which laws govern the company and your data?

Rasa: Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

Freshdesk AI (Freddy): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

3/5

Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

Data Retention & Training

Is your data used for model training?

Rasa: Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

Freshdesk AI (Freddy): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

5/5

Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

3/5

Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Rasa: Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

Freshdesk AI (Freddy): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

2/5

Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

Regulatory Fit

Suitability for regulated industries and professional services

Rasa: Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Freshdesk AI (Freddy): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

4/5

Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

3/5

Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Total Score

19/25

17/25

Best For

Rasa

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017).

Freshdesk AI (Freddy)

Best for regulated industries (financial-services, healthcare); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Freshdesk AI (Freddy) vs Rasa: Trust & Compliance Comparison

Freshdesk AI (Freddy) (Freshworks, US) scores 17/25 overall with a Silver (Strong) trust badge. AI-powered customer support that delights customers and empowers agents. Rasa (Rasa, DE) scores 19/25 with a Silver (Strong) trust badge. Open-source conversational AI framework for building enterprise chatbots and voice assistants.

Dimension-by-Dimension Breakdown

#### Data Residency

Rasa leads with 5/5 vs 4/5.

●Freshdesk AI (Freddy) (4/5): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

●Rasa (5/5): Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

#### Legal Jurisdiction

Both score equally at 3/5.

●Freshdesk AI (Freddy) (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

●Rasa (3/5): Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

#### Data Retention & Training

Rasa leads with 5/5 vs 3/5.

●Freshdesk AI (Freddy) (3/5): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

●Rasa (5/5): Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

#### Certifications

Freshdesk AI (Freddy) leads with 4/5 vs 2/5.

●Freshdesk AI (Freddy) (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

●Rasa (2/5): Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

#### Regulatory Fit

Rasa leads with 4/5 vs 3/5.

●Freshdesk AI (Freddy) (3/5): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

●Rasa (4/5): Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Certifications at a Glance

Certification	Freshdesk AI (Freddy)	Rasa
ISO 27001	Yes	No
ISO 27017	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Rasa has a clear trust advantage, scoring 19/25 compared to Freshdesk AI (Freddy)'s 17/25. Rasa particularly excels in data residency, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Rasa or Freshdesk AI (Freddy)?

Rasa has a TrustKit score of 19/25 while Freshdesk AI (Freddy) scores 17/25. Rasa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Rasa and Freshdesk AI (Freddy) compare on data residency?

Rasa scores 5/5 for data residency (Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.), while Freshdesk AI (Freddy) scores 4/5 (Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.).

Are Rasa and Freshdesk AI (Freddy) GDPR compliant?

Both tools are assessed across five compliance dimensions. Rasa has a regulatory fit score of 4/5 and Freshdesk AI (Freddy) scores 3/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool

Rasa

View full review →

76%

Freshdesk AI (Freddy)

View full review →

68%