Typeform

Conversational forms and surveys with AI-powered features

Freshdesk AI (Freddy)

AI-powered customer support that delights customers and empowers agents

Typeform

Strong

20/25

Freshdesk AI (Freddy)

Strong

17/25

Score Breakdown

DimensionTypeformFreshdesk AI (Freddy)

Data Residency

Where is your data stored and processed?

Typeform: Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

Freshdesk AI (Freddy): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

4/5

Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

4/5

Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

Legal Jurisdiction

Which laws govern the company and your data?

Typeform: Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

Freshdesk AI (Freddy): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

5/5

Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

Data Retention & Training

Is your data used for model training?

Typeform: No AI training on user data; configurable data retention and deletion available to customers.

Freshdesk AI (Freddy): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

4/5

No AI training on user data; configurable data retention and deletion available to customers.

3/5

Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Typeform: Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

Freshdesk AI (Freddy): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

3/5

Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

Regulatory Fit

Suitability for regulated industries and professional services

Typeform: Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Freshdesk AI (Freddy): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

4/5

Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

3/5

Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

Total Score

20/25

17/25

Best For

Typeform

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017).

Freshdesk AI (Freddy)

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (AEPD, ICO); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Freshdesk AI (Freddy) vs Typeform: Trust & Compliance Comparison

Freshdesk AI (Freddy) (Freshworks, US) scores 17/25 overall with a Silver (Strong) trust badge. AI-powered customer support that delights customers and empowers agents. Typeform (Typeform, ES) scores 20/25 with a Silver (Strong) trust badge. Conversational forms and surveys with AI-powered features.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Freshdesk AI (Freddy) (4/5): Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.

●Typeform (4/5): Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

#### Legal Jurisdiction

Typeform leads with 5/5 vs 3/5.

●Freshdesk AI (Freddy) (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Engineering operations in India may raise data processing questions for some regulators.

●Typeform (5/5): Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

#### Data Retention & Training

Typeform leads with 4/5 vs 3/5.

●Freshdesk AI (Freddy) (3/5): Standard data retention and deletion policies. Provides GDPR-compliant data processing agreements and supports right-to-erasure requests.

●Typeform (4/5): No AI training on user data; configurable data retention and deletion available to customers.

#### Certifications

Freshdesk AI (Freddy) leads with 4/5 vs 3/5.

●Freshdesk AI (Freddy) (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27017 certifications. Solid security certification portfolio for a customer support platform.

●Typeform (3/5): Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

#### Regulatory Fit

Typeform leads with 4/5 vs 3/5.

●Freshdesk AI (Freddy) (3/5): Good regulatory fit for most industries. HIPAA compliance available for healthcare. Multi-region hosting supports various data residency requirements.

●Typeform (4/5): Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Certifications at a Glance

Certification	Freshdesk AI (Freddy)	Typeform
GDPR	No	Yes
ISO 27001	Yes	No
ISO 27017	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Typeform has a clear trust advantage, scoring 20/25 compared to Freshdesk AI (Freddy)'s 17/25. Typeform particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Typeform or Freshdesk AI (Freddy)?

Typeform has a TrustKit score of 20/25 while Freshdesk AI (Freddy) scores 17/25. Typeform currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Typeform and Freshdesk AI (Freddy) compare on data residency?

Typeform scores 4/5 for data residency (Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.), while Freshdesk AI (Freddy) scores 4/5 (Offers data hosting in US, EU, India, and Australia. Good regional data residency options for global organizations.).

Are Typeform and Freshdesk AI (Freddy) GDPR compliant?

Both tools are assessed across five compliance dimensions. Typeform has a regulatory fit score of 4/5 and Freshdesk AI (Freddy) scores 3/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool

Typeform

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80%

Freshdesk AI (Freddy)

View full review →

68%