Intercom

AI-first customer service platform with the Fin AI agent

GLBNXT

Europe's first sovereign AI platform beyond the reach of US cloud law

Intercom

Moderate

16/25

GLBNXT

Excellent

23/25

Score Breakdown

DimensionIntercomGLBNXT

Data Residency

Where is your data stored and processed?

Intercom: EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

GLBNXT: EU-only infrastructure in the Netherlands; data physically cannot leave EU

3/5

EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

5/5

EU-only infrastructure in the Netherlands; data physically cannot leave EU

Legal Jurisdiction

Which laws govern the company and your data?

Intercom: US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

GLBNXT: Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

2/5

US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

5/5

Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

Data Retention & Training

Is your data used for model training?

Intercom: No training on customer conversations; configurable data retention and deletion controls available.

GLBNXT: No training on customer data; sovereign-by-design data governance

4/5

No training on customer conversations; configurable data retention and deletion controls available.

5/5

No training on customer data; sovereign-by-design data governance

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Intercom: Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

GLBNXT: ISO 27001 certified; additional certifications expected as company matures

4/5

Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

3/5

ISO 27001 certified; additional certifications expected as company matures

Regulatory Fit

Suitability for regulated industries and professional services

Intercom: Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

GLBNXT: Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

3/5

Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

5/5

Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

Total Score

16/25

23/25

Best For

Intercom

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (BaFin, ICO); privacy-conscious teams who need strong data retention controls.

GLBNXT

Best for privacy-conscious teams who need strong data retention controls.

Detailed Comparison

GLBNXT vs Intercom: Trust & Compliance Comparison

GLBNXT (GLBNXT, NL) scores 23/25 overall with a Gold (Excellent) trust badge. Europe's first sovereign AI platform beyond the reach of US cloud law. Intercom (Intercom, US) scores 16/25 with a Bronze (Moderate) trust badge. AI-first customer service platform with the Fin AI agent.

Dimension-by-Dimension Breakdown

#### Data Residency

GLBNXT leads with 5/5 vs 3/5.

●GLBNXT (5/5): EU-only infrastructure in the Netherlands; data physically cannot leave EU

●Intercom (3/5): EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

#### Legal Jurisdiction

GLBNXT leads with 5/5 vs 2/5.

●GLBNXT (5/5): Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

●Intercom (2/5): US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

#### Data Retention & Training

GLBNXT leads with 5/5 vs 4/5.

●GLBNXT (5/5): No training on customer data; sovereign-by-design data governance

●Intercom (4/5): No training on customer conversations; configurable data retention and deletion controls available.

#### Certifications

Intercom leads with 4/5 vs 3/5.

●GLBNXT (3/5): ISO 27001 certified; additional certifications expected as company matures

●Intercom (4/5): Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

#### Regulatory Fit

GLBNXT leads with 5/5 vs 3/5.

●GLBNXT (5/5): Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

●Intercom (3/5): Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

Certifications at a Glance

Certification	GLBNXT	Intercom
ISO 27001	Yes	Yes
SOC 2 Type II	No	Yes

Overall Verdict

GLBNXT has a clear trust advantage, scoring 23/25 compared to Intercom's 16/25. GLBNXT particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Intercom or GLBNXT?

Intercom has a TrustKit score of 16/25 while GLBNXT scores 23/25. GLBNXT currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Intercom and GLBNXT compare on data residency?

Intercom scores 3/5 for data residency (EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.), while GLBNXT scores 5/5 (EU-only infrastructure in the Netherlands; data physically cannot leave EU).

Are Intercom and GLBNXT GDPR compliant?

Both tools are assessed across five compliance dimensions. Intercom has a regulatory fit score of 3/5 and GLBNXT scores 5/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool