GLBNXT

Europe's first sovereign AI platform beyond the reach of US cloud law

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

GLBNXT

Excellent

23/25

LivePerson

Strong

17/25

Score Breakdown

DimensionGLBNXTLivePerson

Data Residency

Where is your data stored and processed?

GLBNXT: EU-only infrastructure in the Netherlands; data physically cannot leave EU

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

EU-only infrastructure in the Netherlands; data physically cannot leave EU

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

GLBNXT: Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

GLBNXT: No training on customer data; sovereign-by-design data governance

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

No training on customer data; sovereign-by-design data governance

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

GLBNXT: ISO 27001 certified; additional certifications expected as company matures

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

3/5

ISO 27001 certified; additional certifications expected as company matures

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

GLBNXT: Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

5/5

Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

23/25

17/25

Best For

GLBNXT

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (BaFin, ICO); privacy-conscious teams who need strong data retention controls.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

GLBNXT vs LivePerson: Trust & Compliance Comparison

GLBNXT (GLBNXT, NL) scores 23/25 overall with a Gold (Excellent) trust badge. Europe's first sovereign AI platform beyond the reach of US cloud law. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

GLBNXT leads with 5/5 vs 4/5.

●GLBNXT (5/5): EU-only infrastructure in the Netherlands; data physically cannot leave EU

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

GLBNXT leads with 5/5 vs 2/5.

●GLBNXT (5/5): Dutch B.V. under EU law; not subject to US CLOUD Act or FISA

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

GLBNXT leads with 5/5 vs 3/5.

●GLBNXT (5/5): No training on customer data; sovereign-by-design data governance

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

LivePerson leads with 4/5 vs 3/5.

●GLBNXT (3/5): ISO 27001 certified; additional certifications expected as company matures

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

GLBNXT leads with 5/5 vs 4/5.

●GLBNXT (5/5): Purpose-built for EU AI Act, GDPR, and NIS2 compliance; structural sovereignty

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	GLBNXT	LivePerson
ISO 27001	Yes	Yes
SOC 2 Type II	No	Yes

Overall Verdict

GLBNXT has a clear trust advantage, scoring 23/25 compared to LivePerson's 17/25. GLBNXT particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, GLBNXT or LivePerson?

GLBNXT has a TrustKit score of 23/25 while LivePerson scores 17/25. GLBNXT currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do GLBNXT and LivePerson compare on data residency?

GLBNXT scores 5/5 for data residency (EU-only infrastructure in the Netherlands; data physically cannot leave EU), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are GLBNXT and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. GLBNXT has a regulatory fit score of 5/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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