Gong

Revenue AI platform that captures and analyzes customer interactions

Unbabel

Portuguese AI translation platform combining neural MT with human quality assurance

Gong

Strong

17/25

Unbabel

Excellent

22/25

Score Breakdown

DimensionGongUnbabel

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Unbabel: EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

4/5

EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Unbabel: Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

5/5

Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Unbabel: No training on customer data; clear data segmentation in human editing workflow; DPA available

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

4/5

No training on customer data; clear data segmentation in human editing workflow; DPA available

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Unbabel: ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

4/5

ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Unbabel: Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

5/5

Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

Total Score

17/25

22/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

Unbabel

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, GDPR); regulated industries (CNPD, CNIL); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Gong vs Unbabel: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. Unbabel (Unbabel, PT) scores 22/25 with a Gold (Excellent) trust badge. Portuguese AI translation platform combining neural MT with human quality assurance.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●Unbabel (4/5): EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

#### Legal Jurisdiction

Unbabel leads with 5/5 vs 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●Unbabel (5/5): Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

#### Data Retention & Training

Unbabel leads with 4/5 vs 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●Unbabel (4/5): No training on customer data; clear data segmentation in human editing workflow; DPA available

#### Certifications

Both score equally at 4/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●Unbabel (4/5): ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

#### Regulatory Fit

Unbabel leads with 5/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●Unbabel (5/5): Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

Certifications at a Glance

Certification	Gong	Unbabel
GDPR	No	Yes
ISO 27001	Yes	Yes
ISO 27701	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Unbabel has a clear trust advantage, scoring 22/25 compared to Gong's 17/25. Unbabel particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Unbabel?

Gong has a TrustKit score of 17/25 while Unbabel scores 22/25. Unbabel currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Unbabel compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Unbabel scores 4/5 (EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design).

Are Gong and Unbabel GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Unbabel scores 5/5. Check the full comparison above for a detailed breakdown.

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