Gong

Revenue AI platform that captures and analyzes customer interactions

Zendesk AI

AI-powered customer service that scales with your business

Gong

Strong

17/25

Zendesk AI

Strong

20/25

Score Breakdown

DimensionGongZendesk AI

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Zendesk AI: Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

4/5

Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Zendesk AI: Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

3/5

Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Zendesk AI: Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

4/5

Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Zendesk AI: Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

5/5

Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Zendesk AI: Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

4/5

Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

Total Score

17/25

20/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

Zendesk AI

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27018); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Gong vs Zendesk AI: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. Zendesk AI (Zendesk, US) scores 20/25 with a Silver (Strong) trust badge. AI-powered customer service that scales with your business.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●Zendesk AI (4/5): Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.

#### Legal Jurisdiction

Both score equally at 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●Zendesk AI (3/5): Incorporated in Delaware, US. Subject to US legal frameworks. Provides comprehensive DPA and standard contractual clauses for international data transfers.

#### Data Retention & Training

Zendesk AI leads with 4/5 vs 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●Zendesk AI (4/5): Configurable data retention policies with automatic deletion capabilities. Supports GDPR right-to-erasure and provides detailed data processing agreements.

#### Certifications

Zendesk AI leads with 5/5 vs 4/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●Zendesk AI (5/5): Comprehensive certification portfolio including SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, and HIPAA compliance. Industry-leading security posture.

#### Regulatory Fit

Zendesk AI leads with 4/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●Zendesk AI (4/5): Strong regulatory fit for most industries including healthcare (HIPAA) and finance. EU data hosting and ISO 27701 support GDPR compliance needs.

Certifications at a Glance

Certification	Gong	Zendesk AI
ISO 27001	Yes	Yes
ISO 27018	No	Yes
ISO 27701	Yes	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Zendesk AI has a clear trust advantage, scoring 20/25 compared to Gong's 17/25. Zendesk AI particularly excels in data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Zendesk AI?

Gong has a TrustKit score of 17/25 while Zendesk AI scores 20/25. Zendesk AI currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Zendesk AI compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Zendesk AI scores 4/5 (Offers data hosting in US, EU, and Australia with configurable data locality. Strong regional data residency controls for enterprise customers.).

Are Gong and Zendesk AI GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Zendesk AI scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool