Grammarly

AI writing assistant for grammar, style, clarity, and generative content creation

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Grammarly

Strong

17/25

LivePerson

Strong

17/25

Score Breakdown

DimensionGrammarlyLivePerson

Data Residency

Where is your data stored and processed?

Grammarly: Data hosted exclusively in US AWS East; no EU or regional residency option

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

2/5

Data hosted exclusively in US AWS East; no EU or regional residency option

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Grammarly: US Delaware corporation subject to CLOUD Act; GDPR compliance via SCCs and DPA

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via SCCs and DPA

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Grammarly: User data not sold; limited processing for product improvement with user controls

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

User data not sold; limited processing for product improvement with user controls

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Grammarly: Extensive certification: SOC 2 Type II, ISO 27001/18/701, ISO 42001

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

Extensive certification: SOC 2 Type II, ISO 27001/18/701, ISO 42001

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Grammarly: Strong enterprise compliance posture; US-only hosting limits suitability for EU data residency mandates

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong enterprise compliance posture; US-only hosting limits suitability for EU data residency mandates

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

17/25

Best For

Grammarly

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27018); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

Grammarly vs LivePerson: Trust & Compliance Comparison

Grammarly (Grammarly, Inc., US) scores 17/25 overall with a Silver (Strong) trust badge. AI writing assistant for grammar, style, clarity, and generative content creation. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

LivePerson leads with 4/5 vs 2/5.

●Grammarly (2/5): Data hosted exclusively in US AWS East; no EU or regional residency option

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Both score equally at 2/5.

●Grammarly (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via SCCs and DPA

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

Grammarly leads with 4/5 vs 3/5.

●Grammarly (4/5): User data not sold; limited processing for product improvement with user controls

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

Grammarly leads with 5/5 vs 4/5.

●Grammarly (5/5): Extensive certification: SOC 2 Type II, ISO 27001/18/701, ISO 42001

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

Both score equally at 4/5.

●Grammarly (4/5): Strong enterprise compliance posture; US-only hosting limits suitability for EU data residency mandates

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Grammarly	LivePerson
ISO 27001	Yes	Yes
ISO 27018	Yes	No
ISO 27701	Yes	No
ISO 42001	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Grammarly and LivePerson are closely matched on trust and compliance, with scores of 17/25 and 17/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Grammarly or LivePerson?

Grammarly has a TrustKit score of 17/25 while LivePerson scores 17/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Grammarly and LivePerson compare on data residency?

Grammarly scores 2/5 for data residency (Data hosted exclusively in US AWS East; no EU or regional residency option), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Grammarly and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Grammarly has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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