Intercom

AI-first customer service platform with the Fin AI agent

GreenPT

EU-only AI chat platform powered by renewable energy with no external API dependencies

Intercom

Moderate

16/25

GreenPT

Strong

19/25

Score Breakdown

DimensionIntercomGreenPT

Data Residency

Where is your data stored and processed?

Intercom: EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

GreenPT: All models run on own servers hosted by Scaleway in France. No external API dependencies — data never leaves their EU infrastructure. Genuine EU data sovereignty.

3/5

EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

5/5

All models run on own servers hosted by Scaleway in France. No external API dependencies — data never leaves their EU infrastructure. Genuine EU data sovereignty.

Legal Jurisdiction

Which laws govern the company and your data?

Intercom: US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

GreenPT: Dutch BV incorporation under EU law. No US parent company, no US API dependencies, no CLOUD Act exposure. One of the purest EU sovereignty stories available.

2/5

US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

5/5

Dutch BV incorporation under EU law. No US parent company, no US API dependencies, no CLOUD Act exposure. One of the purest EU sovereignty stories available.

Data Retention & Training

Is your data used for model training?

Intercom: No training on customer conversations; configurable data retention and deletion controls available.

GreenPT: Data never shared with third parties. Models run locally on own servers. No external API calls means no data leakage to US providers. Specific retention policies not publicly detailed.

4/5

No training on customer conversations; configurable data retention and deletion controls available.

4/5

Data never shared with third parties. Models run locally on own servers. No external API calls means no data leakage to US providers. Specific retention policies not publicly detailed.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Intercom: Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

GreenPT: Hosted on Scaleway ISO 27001 certified infrastructure. GreenPT itself does not hold formal certifications. Expected for a small bootstrapped company.

4/5

Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

2/5

Hosted on Scaleway ISO 27001 certified infrastructure. GreenPT itself does not hold formal certifications. Expected for a small bootstrapped company.

Regulatory Fit

Suitability for regulated industries and professional services

Intercom: Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

GreenPT: Strong EU sovereignty positioning and genuinely EU-only data handling. Lack of own certifications limits enterprise procurement. Excellent conceptual fit for sovereignty-focused organisations.

3/5

Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

3/5

Strong EU sovereignty positioning and genuinely EU-only data handling. Lack of own certifications limits enterprise procurement. Excellent conceptual fit for sovereignty-focused organisations.

Total Score

16/25

19/25

Best For

Intercom

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls.

GreenPT

Best for privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Detailed Comparison

GreenPT vs Intercom: Trust & Compliance Comparison

GreenPT (GreenPT, NL) scores 19/25 overall with a Silver (Strong) trust badge. EU-only AI chat platform powered by renewable energy with no external API dependencies. Intercom (Intercom, US) scores 16/25 with a Bronze (Moderate) trust badge. AI-first customer service platform with the Fin AI agent.

Dimension-by-Dimension Breakdown

#### Data Residency

GreenPT leads with 5/5 vs 3/5.

●GreenPT (5/5): All models run on own servers hosted by Scaleway in France. No external API dependencies — data never leaves their EU infrastructure. Genuine EU data sovereignty.

●Intercom (3/5): EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.

#### Legal Jurisdiction

GreenPT leads with 5/5 vs 2/5.

●GreenPT (5/5): Dutch BV incorporation under EU law. No US parent company, no US API dependencies, no CLOUD Act exposure. One of the purest EU sovereignty stories available.

●Intercom (2/5): US-incorporated under Delaware law and subject to CLOUD Act; SCCs are available but US jurisdiction is a residual risk.

#### Data Retention & Training

Both score equally at 4/5.

●GreenPT (4/5): Data never shared with third parties. Models run locally on own servers. No external API calls means no data leakage to US providers. Specific retention policies not publicly detailed.

●Intercom (4/5): No training on customer conversations; configurable data retention and deletion controls available.

#### Certifications

Intercom leads with 4/5 vs 2/5.

●GreenPT (2/5): Hosted on Scaleway ISO 27001 certified infrastructure. GreenPT itself does not hold formal certifications. Expected for a small bootstrapped company.

●Intercom (4/5): Holds both SOC 2 Type II and ISO 27001 certifications, providing strong assurance for enterprise customers.

#### Regulatory Fit

Both score equally at 3/5.

●GreenPT (3/5): Strong EU sovereignty positioning and genuinely EU-only data handling. Lack of own certifications limits enterprise procurement. Excellent conceptual fit for sovereignty-focused organisations.

●Intercom (3/5): Adequate for EU businesses with a DPA in place and EU hosting confirmed; additional due diligence advised for regulated sectors.

Certifications at a Glance

Certification	GreenPT	Intercom
ISO 27001	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

GreenPT has a clear trust advantage, scoring 19/25 compared to Intercom's 16/25. GreenPT particularly excels in data residency, legal jurisdiction.

Frequently Asked Questions

Which is better for EU compliance, Intercom or GreenPT?

Intercom has a TrustKit score of 16/25 while GreenPT scores 19/25. GreenPT currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Intercom and GreenPT compare on data residency?

Intercom scores 3/5 for data residency (EU data hosting in Frankfurt (AWS) is available on qualifying plans but is not the default and must be requested.), while GreenPT scores 5/5 (All models run on own servers hosted by Scaleway in France. No external API dependencies — data never leaves their EU infrastructure. Genuine EU data sovereignty.).

Are Intercom and GreenPT GDPR compliant?

Both tools are assessed across five compliance dimensions. Intercom has a regulatory fit score of 3/5 and GreenPT scores 3/5. Check the full comparison above for a detailed breakdown.

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