Logicc

Secure GDPR-compliant AI workspace unifying ChatGPT, Claude and Gemini for regulated professionals

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Logicc

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionLogiccLivePerson

Data Residency

Where is your data stored and processed?

Logicc: Logicc states 100% hosting in Germany/the EU, with data at rest in Frankfurt on Microsoft Azure plus AWS EU and Google Cloud regions. EU residency is the explicit default for all customers, though the underlying infrastructure is provided by US-headquartered hyperscalers under SCC/DPA arrangements, so the 'exclusively German servers' claim carries some residual nuance.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

Logicc states 100% hosting in Germany/the EU, with data at rest in Frankfurt on Microsoft Azure plus AWS EU and Google Cloud regions. EU residency is the explicit default for all customers, though the underlying infrastructure is provided by US-headquartered hyperscalers under SCC/DPA arrangements, so the 'exclusively German servers' claim carries some residual nuance.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Logicc: Incorporated as Logicc GmbH in Hamburg, Germany (Amtsgericht Hamburg, HRB 188043), an EU/EEA legal entity with no US parent. Data subprocessing relies on US hyperscalers governed by Art. 28 GDPR DPAs and SCCs.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

Incorporated as Logicc GmbH in Hamburg, Germany (Amtsgericht Hamburg, HRB 188043), an EU/EEA legal entity with no US parent. Data subprocessing relies on US hyperscalers governed by Art. 28 GDPR DPAs and SCCs.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Logicc: Logicc commits across all tiers that customer data is never used to train AI models, routing prompts through enterprise model deployments (Azure, AWS Bedrock, Google Cloud) that carry contractual no-training commitments, with Art. 28 GDPR DPAs in place. A §203 StGB confidentiality agreement is available on Secure+ and above; full configurable retention controls are not fully documented.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Logicc commits across all tiers that customer data is never used to train AI models, routing prompts through enterprise model deployments (Azure, AWS Bedrock, Google Cloud) that carry contractual no-training commitments, with Art. 28 GDPR DPAs in place. A §203 StGB confidentiality agreement is available on Secure+ and above; full configurable retention controls are not fully documented.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Logicc: No formal third-party security certifications (e.g. ISO 27001 or SOC 2 Type II) are published on Logicc's site as of mid-2026. The platform relies on GDPR compliance, encryption and the certifications of its hyperscaler subprocessors rather than its own audited attestations; verify with the vendor.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

1/5

No formal third-party security certifications (e.g. ISO 27001 or SOC 2 Type II) are published on Logicc's site as of mid-2026. The platform relies on GDPR compliance, encryption and the certifications of its hyperscaler subprocessors rather than its own audited attestations; verify with the vendor.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Logicc: Purpose-built for EU regulated industries — explicitly targeting law firms, medical practices, tax advisors, public agencies and banks under DORA — with §203 StGB professional-secrecy support and German data residency, making it well suited to GDPR/sectoral compliance needs despite the lack of independent certifications.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

5/5

Purpose-built for EU regulated industries — explicitly targeting law firms, medical practices, tax advisors, public agencies and banks under DORA — with §203 StGB professional-secrecy support and German data residency, making it well suited to GDPR/sectoral compliance needs despite the lack of independent certifications.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Logicc

Best for regulated industries (ICO, CNIL).

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (BfDI, BaFin); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Logicc: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Logicc (Logicc, DE) scores 20/25 with a Silver (Strong) trust badge. Secure GDPR-compliant AI workspace unifying ChatGPT, Claude and Gemini for regulated professionals.

Dimension-by-Dimension Breakdown

#### Data Residency

Logicc leads with 5/5 vs 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Logicc (5/5): Logicc states 100% hosting in Germany/the EU, with data at rest in Frankfurt on Microsoft Azure plus AWS EU and Google Cloud regions. EU residency is the explicit default for all customers, though the underlying infrastructure is provided by US-headquartered hyperscalers under SCC/DPA arrangements, so the 'exclusively German servers' claim carries some residual nuance.

#### Legal Jurisdiction

Logicc leads with 5/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Logicc (5/5): Incorporated as Logicc GmbH in Hamburg, Germany (Amtsgericht Hamburg, HRB 188043), an EU/EEA legal entity with no US parent. Data subprocessing relies on US hyperscalers governed by Art. 28 GDPR DPAs and SCCs.

#### Data Retention & Training

Logicc leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Logicc (4/5): Logicc commits across all tiers that customer data is never used to train AI models, routing prompts through enterprise model deployments (Azure, AWS Bedrock, Google Cloud) that carry contractual no-training commitments, with Art. 28 GDPR DPAs in place. A §203 StGB confidentiality agreement is available on Secure+ and above; full configurable retention controls are not fully documented.

#### Certifications

LivePerson leads with 4/5 vs 1/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Logicc (1/5): No formal third-party security certifications (e.g. ISO 27001 or SOC 2 Type II) are published on Logicc's site as of mid-2026. The platform relies on GDPR compliance, encryption and the certifications of its hyperscaler subprocessors rather than its own audited attestations; verify with the vendor.

#### Regulatory Fit

Logicc leads with 5/5 vs 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Logicc (5/5): Purpose-built for EU regulated industries — explicitly targeting law firms, medical practices, tax advisors, public agencies and banks under DORA — with §203 StGB professional-secrecy support and German data residency, making it well suited to GDPR/sectoral compliance needs despite the lack of independent certifications.

Certifications at a Glance

Certification	LivePerson	Logicc
ISO 27001	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Logicc has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Logicc particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Logicc or LivePerson?

Logicc has a TrustKit score of 20/25 while LivePerson scores 17/25. Logicc currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Logicc and LivePerson compare on data residency?

Logicc scores 5/5 for data residency (Logicc states 100% hosting in Germany/the EU, with data at rest in Frankfurt on Microsoft Azure plus AWS EU and Google Cloud regions. EU residency is the explicit default for all customers, though the underlying infrastructure is provided by US-headquartered hyperscalers under SCC/DPA arrangements, so the 'exclusively German servers' claim carries some residual nuance.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Logicc and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Logicc has a regulatory fit score of 5/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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