Lokalise

Latvian localisation platform with AI translation and workflow automation for product teams

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Lokalise

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionLokaliseLivePerson

Data Residency

Where is your data stored and processed?

Lokalise: Data hosted in EU cloud infrastructure; third-party MT providers may involve additional data transfers per their own policies.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Data hosted in EU cloud infrastructure; third-party MT providers may involve additional data transfers per their own policies.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Lokalise: Incorporated in Latvia as Lokalise SIA; fully subject to EU law and GDPR with no US parent company.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

Incorporated in Latvia as Lokalise SIA; fully subject to EU law and GDPR with no US parent company.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Lokalise: Customer translation content is not used to train AI models; data retention is configurable per account.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Customer translation content is not used to train AI models; data retention is configurable per account.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Lokalise: ISO 27001 certified with enterprise security controls; SOC 2 audit not yet confirmed publicly.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

3/5

ISO 27001 certified with enterprise security controls; SOC 2 audit not yet confirmed publicly.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Lokalise: Strong GDPR compliance with DPA on all plans, SCCs for third-party integrations, and audit logging available on enterprise plans.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong GDPR compliance with DPA on all plans, SCCs for third-party integrations, and audit logging available on enterprise plans.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Lokalise

Best for regulated industries (ICO, CNIL).

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (DVI, CNIL); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Lokalise: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Lokalise (Lokalise, LV) scores 20/25 with a Silver (Strong) trust badge. Latvian localisation platform with AI translation and workflow automation for product teams.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Lokalise (4/5): Data hosted in EU cloud infrastructure; third-party MT providers may involve additional data transfers per their own policies.

#### Legal Jurisdiction

Lokalise leads with 5/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Lokalise (5/5): Incorporated in Latvia as Lokalise SIA; fully subject to EU law and GDPR with no US parent company.

#### Data Retention & Training

Lokalise leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Lokalise (4/5): Customer translation content is not used to train AI models; data retention is configurable per account.

#### Certifications

LivePerson leads with 4/5 vs 3/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Lokalise (3/5): ISO 27001 certified with enterprise security controls; SOC 2 audit not yet confirmed publicly.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Lokalise (4/5): Strong GDPR compliance with DPA on all plans, SCCs for third-party integrations, and audit logging available on enterprise plans.

Certifications at a Glance

Certification	LivePerson	Lokalise
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	No

Overall Verdict

Lokalise has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Lokalise particularly excels in legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Lokalise or LivePerson?

Lokalise has a TrustKit score of 20/25 while LivePerson scores 17/25. Lokalise currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Lokalise and LivePerson compare on data residency?

Lokalise scores 4/5 for data residency (Data hosted in EU cloud infrastructure; third-party MT providers may involve additional data transfers per their own policies.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Lokalise and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Lokalise has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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