LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Monday.com AI

AI-powered work operating system for teams of all sizes

LivePerson

Strong

17/25

Monday.com AI

Strong

21/25

Score Breakdown

DimensionLivePersonMonday.com AI

Data Residency

Where is your data stored and processed?

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Monday.com AI: Offers multi-region data hosting including US, EU, and Australia. Provides strong data residency controls with the ability to choose hosting location.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Offers multi-region data hosting including US, EU, and Australia. Provides strong data residency controls with the ability to choose hosting location.

Legal Jurisdiction

Which laws govern the company and your data?

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Monday.com AI: Incorporated in Israel, which has an adequacy decision from the EU for data protection. Israeli privacy law is considered comparable to EU standards.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

4/5

Incorporated in Israel, which has an adequacy decision from the EU for data protection. Israeli privacy law is considered comparable to EU standards.

Data Retention & Training

Is your data used for model training?

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Monday.com AI: Transparent data retention policies with configurable retention settings. Supports data export and deletion requests in compliance with GDPR.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Transparent data retention policies with configurable retention settings. Supports data export and deletion requests in compliance with GDPR.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Monday.com AI: Industry-leading certification portfolio including SOC 1/2/3, ISO 27001/27017/27018/27032/27701, and HIPAA. One of the most comprehensively certified work management platforms.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

Industry-leading certification portfolio including SOC 1/2/3, ISO 27001/27017/27018/27032/27701, and HIPAA. One of the most comprehensively certified work management platforms.

Regulatory Fit

Suitability for regulated industries and professional services

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Monday.com AI: Strong regulatory alignment with GDPR, CCPA, and HIPAA compliance. Israeli jurisdiction benefits from EU adequacy status for data transfers.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong regulatory alignment with GDPR, CCPA, and HIPAA compliance. Israeli jurisdiction benefits from EU adequacy status for data transfers.

Total Score

17/25

21/25

Best For

LivePerson

Best for regulated industries (ICO, CNIL).

Monday.com AI

Best for organisations requiring broad certification coverage (SOC 2 Type II, SOC 1 Type II, ISO 27001); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Monday.com AI: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Monday.com AI (monday.com, IL) scores 21/25 with a Silver (Strong) trust badge. AI-powered work operating system for teams of all sizes.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Monday.com AI (4/5): Offers multi-region data hosting including US, EU, and Australia. Provides strong data residency controls with the ability to choose hosting location.

#### Legal Jurisdiction

Monday.com AI leads with 4/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Monday.com AI (4/5): Incorporated in Israel, which has an adequacy decision from the EU for data protection. Israeli privacy law is considered comparable to EU standards.

#### Data Retention & Training

Monday.com AI leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Monday.com AI (4/5): Transparent data retention policies with configurable retention settings. Supports data export and deletion requests in compliance with GDPR.

#### Certifications

Monday.com AI leads with 5/5 vs 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Monday.com AI (5/5): Industry-leading certification portfolio including SOC 1/2/3, ISO 27001/27017/27018/27032/27701, and HIPAA. One of the most comprehensively certified work management platforms.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Monday.com AI (4/5): Strong regulatory alignment with GDPR, CCPA, and HIPAA compliance. Israeli jurisdiction benefits from EU adequacy status for data transfers.

Certifications at a Glance

Certification	LivePerson	Monday.com AI
ISO 27001	Yes	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
ISO 27701	No	Yes
SOC 1 Type II	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Monday.com AI has a clear trust advantage, scoring 21/25 compared to LivePerson's 17/25. Monday.com AI particularly excels in legal jurisdiction, data retention & training, certifications.

Frequently Asked Questions

Which is better for EU compliance, LivePerson or Monday.com AI?

LivePerson has a TrustKit score of 17/25 while Monday.com AI scores 21/25. Monday.com AI currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do LivePerson and Monday.com AI compare on data residency?

LivePerson scores 4/5 for data residency (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting), while Monday.com AI scores 4/5 (Offers multi-region data hosting including US, EU, and Australia. Provides strong data residency controls with the ability to choose hosting location.).

Are LivePerson and Monday.com AI GDPR compliant?

Both tools are assessed across five compliance dimensions. LivePerson has a regulatory fit score of 4/5 and Monday.com AI scores 4/5. Check the full comparison above for a detailed breakdown.

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