Nabla Copilot

AI medical scribe that turns patient conversations into clinical notes

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Nabla Copilot

Excellent

22/25

LivePerson

Strong

17/25

Score Breakdown

DimensionNabla CopilotLivePerson

Data Residency

Where is your data stored and processed?

Nabla Copilot: Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Nabla Copilot: Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

4/5

Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Nabla Copilot: Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Nabla Copilot: SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

4/5

SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Nabla Copilot: Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

5/5

Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

22/25

17/25

Best For

Nabla Copilot

Best for regulated industries (ICO, CNIL).

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 2 Type II, HIPAA BAA, HDS); regulated industries (HHS OCR, CNIL); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Nabla Copilot: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Nabla Copilot (Nabla, FR) scores 22/25 with a Gold (Excellent) trust badge. AI medical scribe that turns patient conversations into clinical notes.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Nabla Copilot (4/5): Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

#### Legal Jurisdiction

Nabla Copilot leads with 4/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Nabla Copilot (4/5): Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

#### Data Retention & Training

Nabla Copilot leads with 5/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Nabla Copilot (5/5): Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

#### Certifications

Both score equally at 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Nabla Copilot (4/5): SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

#### Regulatory Fit

Nabla Copilot leads with 5/5 vs 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Nabla Copilot (5/5): Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

Certifications at a Glance

Certification	LivePerson	Nabla Copilot
HDS	No	Yes
HIPAA BAA	No	Yes
ISO 27001	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Nabla Copilot has a clear trust advantage, scoring 22/25 compared to LivePerson's 17/25. Nabla Copilot particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Nabla Copilot or LivePerson?

Nabla Copilot has a TrustKit score of 22/25 while LivePerson scores 17/25. Nabla Copilot currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Nabla Copilot and LivePerson compare on data residency?

Nabla Copilot scores 4/5 for data residency (Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Nabla Copilot and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Nabla Copilot has a regulatory fit score of 5/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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