Omnifact

German enterprise AI platform with privacy filter and EU data hosting

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Omnifact

Strong

19/25

LivePerson

Strong

17/25

Score Breakdown

DimensionOmnifactLivePerson

Data Residency

Where is your data stored and processed?

Omnifact: EU data hosting with self-hosted deployment option. Privacy Filter prevents sensitive data from reaching external AI providers. German company with EU-only infrastructure.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

EU data hosting with self-hosted deployment option. Privacy Filter prevents sensitive data from reaching external AI providers. German company with EU-only infrastructure.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Omnifact: German GmbH incorporation under EU law. Frankfurt headquarters. Full GDPR coverage. No US parent company or CLOUD Act exposure.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

German GmbH incorporation under EU law. Frankfurt headquarters. Full GDPR coverage. No US parent company or CLOUD Act exposure.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Omnifact: Privacy Filter masks sensitive data before it reaches any AI model. Self-hosted option gives complete data control. User data not used for training.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

Privacy Filter masks sensitive data before it reaches any AI model. Self-hosted option gives complete data control. User data not used for training.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Omnifact: No formal certifications yet. Expected for a pre-seed company. GDPR compliant by design. Certifications will be important as the company scales.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

1/5

No formal certifications yet. Expected for a pre-seed company. GDPR compliant by design. Certifications will be important as the company scales.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Omnifact: Privacy Filter approach is conceptually strong for regulated industries. German jurisdiction and EU hosting are positive. Lack of certifications currently limits enterprise procurement in regulated sectors.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

3/5

Privacy Filter approach is conceptually strong for regulated industries. German jurisdiction and EU hosting are positive. Lack of certifications currently limits enterprise procurement in regulated sectors.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

19/25

17/25

Best For

Omnifact

Best for regulated industries (ICO, CNIL); enterprises requiring SSO integration.

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

Detailed Comparison

LivePerson vs Omnifact: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Omnifact (Omnifact, DE) scores 19/25 with a Silver (Strong) trust badge. German enterprise AI platform with privacy filter and EU data hosting.

Dimension-by-Dimension Breakdown

#### Data Residency

Omnifact leads with 5/5 vs 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Omnifact (5/5): EU data hosting with self-hosted deployment option. Privacy Filter prevents sensitive data from reaching external AI providers. German company with EU-only infrastructure.

#### Legal Jurisdiction

Omnifact leads with 5/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Omnifact (5/5): German GmbH incorporation under EU law. Frankfurt headquarters. Full GDPR coverage. No US parent company or CLOUD Act exposure.

#### Data Retention & Training

Omnifact leads with 5/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Omnifact (5/5): Privacy Filter masks sensitive data before it reaches any AI model. Self-hosted option gives complete data control. User data not used for training.

#### Certifications

LivePerson leads with 4/5 vs 1/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Omnifact (1/5): No formal certifications yet. Expected for a pre-seed company. GDPR compliant by design. Certifications will be important as the company scales.

#### Regulatory Fit

LivePerson leads with 4/5 vs 3/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Omnifact (3/5): Privacy Filter approach is conceptually strong for regulated industries. German jurisdiction and EU hosting are positive. Lack of certifications currently limits enterprise procurement in regulated sectors.

Certifications at a Glance

Certification	LivePerson	Omnifact
ISO 27001	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Omnifact has a clear trust advantage, scoring 19/25 compared to LivePerson's 17/25. Omnifact particularly excels in data residency, legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Omnifact or LivePerson?

Omnifact has a TrustKit score of 19/25 while LivePerson scores 17/25. Omnifact currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Omnifact and LivePerson compare on data residency?

Omnifact scores 5/5 for data residency (EU data hosting with self-hosted deployment option. Privacy Filter prevents sensitive data from reaching external AI providers. German company with EU-only infrastructure.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Omnifact and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Omnifact has a regulatory fit score of 3/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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