Phrase

Czech-founded AI translation management platform for global software and content teams

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Phrase

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionPhraseLivePerson

Data Residency

Where is your data stored and processed?

Phrase: Primary infrastructure in EU data centres; third-party MT providers may process content in their own regions.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Primary infrastructure in EU data centres; third-party MT providers may process content in their own regions.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Phrase: Czech s.r.o. incorporated and operating under EU law with full GDPR applicability.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

Czech s.r.o. incorporated and operating under EU law with full GDPR applicability.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Phrase: Customer translation memories and content explicitly not used for model training; configurable retention available.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Customer translation memories and content explicitly not used for model training; configurable retention available.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Phrase: ISO 27001 certified; SOC 2 not yet publicly confirmed as of 2025.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

3/5

ISO 27001 certified; SOC 2 not yet publicly confirmed as of 2025.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Phrase: Strong EU fit with comprehensive DPA, SCCs for third-party providers, and audit logging for regulated content.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Strong EU fit with comprehensive DPA, SCCs for third-party providers, and audit logging for regulated content.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Phrase

Best for regulated industries (ICO, CNIL).

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (UOOU, CNIL); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Phrase: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Phrase (Phrase, CZ) scores 20/25 with a Silver (Strong) trust badge. Czech-founded AI translation management platform for global software and content teams.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Phrase (4/5): Primary infrastructure in EU data centres; third-party MT providers may process content in their own regions.

#### Legal Jurisdiction

Phrase leads with 5/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Phrase (5/5): Czech s.r.o. incorporated and operating under EU law with full GDPR applicability.

#### Data Retention & Training

Phrase leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Phrase (4/5): Customer translation memories and content explicitly not used for model training; configurable retention available.

#### Certifications

LivePerson leads with 4/5 vs 3/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Phrase (3/5): ISO 27001 certified; SOC 2 not yet publicly confirmed as of 2025.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Phrase (4/5): Strong EU fit with comprehensive DPA, SCCs for third-party providers, and audit logging for regulated content.

Certifications at a Glance

Certification	LivePerson	Phrase
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	No

Overall Verdict

Phrase has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Phrase particularly excels in legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Phrase or LivePerson?

Phrase has a TrustKit score of 20/25 while LivePerson scores 17/25. Phrase currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Phrase and LivePerson compare on data residency?

Phrase scores 4/5 for data residency (Primary infrastructure in EU data centres; third-party MT providers may process content in their own regions.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Phrase and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Phrase has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool