PolyAI

UK enterprise voice AI platform for automated customer service phone calls

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

PolyAI

Strong

18/25

LivePerson

Strong

17/25

Score Breakdown

DimensionPolyAILivePerson

Data Residency

Where is your data stored and processed?

PolyAI: Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

3/5

Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

PolyAI: UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

3/5

UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

PolyAI: Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

3/5

Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

PolyAI: Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

PolyAI: Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

18/25

17/25

Best For

PolyAI

Best for regulated industries (ICO, CNIL).

LivePerson

Best for organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, HIPAA); regulated industries (financial-services, healthcare).

Detailed Comparison

LivePerson vs PolyAI: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. PolyAI (PolyAI, GB) scores 18/25 with a Silver (Strong) trust badge. UK enterprise voice AI platform for automated customer service phone calls.

Dimension-by-Dimension Breakdown

#### Data Residency

LivePerson leads with 4/5 vs 3/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●PolyAI (3/5): Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

#### Legal Jurisdiction

PolyAI leads with 3/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●PolyAI (3/5): UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

#### Data Retention & Training

Both score equally at 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●PolyAI (3/5): Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

#### Certifications

PolyAI leads with 5/5 vs 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●PolyAI (5/5): Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●PolyAI (4/5): Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Certifications at a Glance

Certification	LivePerson	PolyAI
HIPAA	No	Yes
ISO 27001	Yes	Yes
PCI DSS	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

LivePerson and PolyAI are closely matched on trust and compliance, with scores of 17/25 and 18/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, PolyAI or LivePerson?

PolyAI has a TrustKit score of 18/25 while LivePerson scores 17/25. PolyAI currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do PolyAI and LivePerson compare on data residency?

PolyAI scores 3/5 for data residency (Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are PolyAI and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. PolyAI has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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