Rasa

Open-source conversational AI framework for building enterprise chatbots and voice assistants

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Rasa

Strong

19/25

LivePerson

Strong

17/25

Score Breakdown

DimensionRasaLivePerson

Data Residency

Where is your data stored and processed?

Rasa: Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Rasa: Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

3/5

Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Rasa: Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Rasa: Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

2/5

Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Rasa: Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

19/25

17/25

Best For

Rasa

Best for regulated industries (ICO, CNIL).

LivePerson

Best for regulated industries (financial-services, healthcare); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

LivePerson vs Rasa: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Rasa (Rasa, DE) scores 19/25 with a Silver (Strong) trust badge. Open-source conversational AI framework for building enterprise chatbots and voice assistants.

Dimension-by-Dimension Breakdown

#### Data Residency

Rasa leads with 5/5 vs 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Rasa (5/5): Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

#### Legal Jurisdiction

Rasa leads with 3/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Rasa (3/5): Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

#### Data Retention & Training

Rasa leads with 5/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Rasa (5/5): Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

#### Certifications

LivePerson leads with 4/5 vs 2/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Rasa (2/5): Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Rasa (4/5): Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Certifications at a Glance

Certification	LivePerson	Rasa
ISO 27001	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Rasa has a clear trust advantage, scoring 19/25 compared to LivePerson's 17/25. Rasa particularly excels in data residency, legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Rasa or LivePerson?

Rasa has a TrustKit score of 19/25 while LivePerson scores 17/25. Rasa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Rasa and LivePerson compare on data residency?

Rasa scores 5/5 for data residency (Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Rasa and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Rasa has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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