Scale AI

AI data labeling and enterprise AI platform for building production-grade AI systems

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Scale AI

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionScale AILivePerson

Data Residency

Where is your data stored and processed?

Scale AI: US-based cloud hosting with on-premise deployment available; FedRAMP cloud for government; data isolated per project

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

US-based cloud hosting with on-premise deployment available; FedRAMP cloud for government; data isolated per project

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Scale AI: US Delaware corporation subject to CLOUD Act; standard SCCs available for international data transfers

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

2/5

US Delaware corporation subject to CLOUD Act; standard SCCs available for international data transfers

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Scale AI: Customer data used only for contracted tasks with strict annotator access controls; cryptographic audit trails; no cross-customer data sharing

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

Customer data used only for contracted tasks with strict annotator access controls; cryptographic audit trails; no cross-customer data sharing

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Scale AI: SOC 2 Type II, ISO 27001, FedRAMP Moderate and FedRAMP High — among the highest compliance credentials in the AI sector

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

SOC 2 Type II, ISO 27001, FedRAMP Moderate and FedRAMP High — among the highest compliance credentials in the AI sector

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Scale AI: Government-grade security posture suitable for defence, intelligence, financial services, and healthcare AI development workloads

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Government-grade security posture suitable for defence, intelligence, financial services, and healthcare AI development workloads

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Scale AI

Best for regulated industries (ICO, CNIL).

LivePerson

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, FedRAMP Moderate); regulated industries (DoD, CISA); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

Detailed Comparison

LivePerson vs Scale AI: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Scale AI (Scale AI, US) scores 20/25 with a Silver (Strong) trust badge. AI data labeling and enterprise AI platform for building production-grade AI systems.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Scale AI (4/5): US-based cloud hosting with on-premise deployment available; FedRAMP cloud for government; data isolated per project

#### Legal Jurisdiction

Both score equally at 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Scale AI (2/5): US Delaware corporation subject to CLOUD Act; standard SCCs available for international data transfers

#### Data Retention & Training

Scale AI leads with 5/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Scale AI (5/5): Customer data used only for contracted tasks with strict annotator access controls; cryptographic audit trails; no cross-customer data sharing

#### Certifications

Scale AI leads with 5/5 vs 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Scale AI (5/5): SOC 2 Type II, ISO 27001, FedRAMP Moderate and FedRAMP High — among the highest compliance credentials in the AI sector

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Scale AI (4/5): Government-grade security posture suitable for defence, intelligence, financial services, and healthcare AI development workloads

Certifications at a Glance

Certification	LivePerson	Scale AI
FedRAMP High	No	Yes
FedRAMP Moderate	No	Yes
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Scale AI has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Scale AI particularly excels in data retention & training, certifications.

Frequently Asked Questions

Which is better for EU compliance, Scale AI or LivePerson?

Scale AI has a TrustKit score of 20/25 while LivePerson scores 17/25. Scale AI currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Scale AI and LivePerson compare on data residency?

Scale AI scores 4/5 for data residency (US-based cloud hosting with on-premise deployment available; FedRAMP cloud for government; data isolated per project), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Scale AI and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Scale AI has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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