Tandem Health

AI medical scribe and coding assistant built to EU medical-device standards

Luminance

AI contract intelligence platform

Tandem Health

Excellent

25/25

Luminance

Excellent

23/25

Score Breakdown

DimensionTandem HealthLuminance

Data Residency

Where is your data stored and processed?

Tandem Health: Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

Luminance: UK/EU hosting with customer choice; on-premise available

5/5

Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

5/5

UK/EU hosting with customer choice; on-premise available

Legal Jurisdiction

Which laws govern the company and your data?

Tandem Health: Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

Luminance: UK-incorporated company under English law

5/5

Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

5/5

UK-incorporated company under English law

Data Retention & Training

Is your data used for model training?

Tandem Health: States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

Luminance: Zero data used for training; complete client data isolation

5/5

States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

5/5

Zero data used for training; complete client data isolation

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tandem Health: Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

Luminance: SOC 2 Type II, ISO 27001, Cyber Essentials Plus

5/5

Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

4/5

SOC 2 Type II, ISO 27001, Cyber Essentials Plus

Regulatory Fit

Suitability for regulated industries and professional services

Tandem Health: Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

Luminance: SRA and FCA suitable; used by regulated law firms and financial institutions

5/5

Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

4/5

SRA and FCA suitable; used by regulated law firms and financial institutions

Total Score

25/25

23/25

Best For

Tandem Health

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, Cyber Essentials Plus); regulated industries (SRA, FCA); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

Luminance

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (CE mark (EU MDR), MDR Class IIa, UKCA); regulated industries (EMA, MHRA); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Luminance vs Tandem Health: Trust & Compliance Comparison

Luminance (Luminance Technologies Ltd, GB) scores 23/25 overall with a Gold (Excellent) trust badge. AI contract intelligence platform. Tandem Health (Tandem Health, SE) scores 25/25 with a Gold (Excellent) trust badge. AI medical scribe and coding assistant built to EU medical-device standards.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 5/5.

●Luminance (5/5): UK/EU hosting with customer choice; on-premise available

●Tandem Health (5/5): Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

#### Legal Jurisdiction

Both score equally at 5/5.

●Luminance (5/5): UK-incorporated company under English law

●Tandem Health (5/5): Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

#### Data Retention & Training

Both score equally at 5/5.

●Luminance (5/5): Zero data used for training; complete client data isolation

●Tandem Health (5/5): States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

#### Certifications

Tandem Health leads with 5/5 vs 4/5.

●Luminance (4/5): SOC 2 Type II, ISO 27001, Cyber Essentials Plus

●Tandem Health (5/5): Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

#### Regulatory Fit

Tandem Health leads with 5/5 vs 4/5.

●Luminance (4/5): SRA and FCA suitable; used by regulated law firms and financial institutions

●Tandem Health (5/5): Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

Certifications at a Glance

Certification	Luminance	Tandem Health
CE mark (EU MDR)	No	Yes
Cyber Essentials Plus	Yes	Yes
GDPR	No	Yes
ISO 13485:2016	No	Yes
ISO 14001:2015	No	Yes
ISO 27001	Yes	No
ISO 42001:2023	No	Yes
ISO/IEC 27001:2022	No	Yes
MDR Class IIa	No	Yes
NEN 7510	No	Yes
NHS DSPT	No	Yes
SOC 2 Type II	Yes	No
UKCA	No	Yes

Overall Verdict

Tandem Health has a clear trust advantage, scoring 25/25 compared to Luminance's 23/25. Tandem Health particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Tandem Health or Luminance?

Tandem Health has a TrustKit score of 25/25 while Luminance scores 23/25. Tandem Health currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tandem Health and Luminance compare on data residency?

Tandem Health scores 5/5 for data residency (Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.), while Luminance scores 5/5 (UK/EU hosting with customer choice; on-premise available).

Are Tandem Health and Luminance GDPR compliant?

Both tools are assessed across five compliance dimensions. Tandem Health has a regulatory fit score of 5/5 and Luminance scores 4/5. Check the full comparison above for a detailed breakdown.

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