Otter.ai

AI meeting transcription and notes for Zoom, Teams, and Google Meet

Zoom AI Companion

AI assistant for smarter meetings, chat, and collaboration in Zoom

Otter.ai

Moderate

16/25

Zoom AI Companion

Moderate

16/25

Score Breakdown

DimensionOtter.aiZoom AI Companion

Data Residency

Where is your data stored and processed?

Otter.ai: US-based AWS hosting; no regional data residency options for EU customers

Zoom AI Companion: Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

2/5

US-based AWS hosting; no regional data residency options for EU customers

3/5

Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

Legal Jurisdiction

Which laws govern the company and your data?

Otter.ai: US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

Zoom AI Companion: Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

3/5

Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

Data Retention & Training

Is your data used for model training?

Otter.ai: Customer recordings not used for AI training; data deleted per account settings

Zoom AI Companion: AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

5/5

Customer recordings not used for AI training; data deleted per account settings

3/5

AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Otter.ai: SOC 2 Type II and ISO 27001 certified

Zoom AI Companion: Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

4/5

SOC 2 Type II and ISO 27001 certified

4/5

Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

Regulatory Fit

Suitability for regulated industries and professional services

Otter.ai: Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Zoom AI Companion: Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

3/5

Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

3/5

Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

Total Score

16/25

Best For

Otter.ai

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Zoom AI Companion

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017).

Detailed Comparison

Otter.ai vs Zoom AI Companion: Trust & Compliance Comparison

Otter.ai (AISense, Inc., US) scores 16/25 overall with a Bronze (Moderate) trust badge. AI meeting transcription and notes for Zoom, Teams, and Google Meet. Zoom AI Companion (Zoom, US) scores 16/25 with a Bronze (Moderate) trust badge. AI assistant for smarter meetings, chat, and collaboration in Zoom.

Dimension-by-Dimension Breakdown

#### Data Residency

Zoom AI Companion leads with 3/5 vs 2/5.

●Otter.ai (2/5): US-based AWS hosting; no regional data residency options for EU customers

●Zoom AI Companion (3/5): Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

#### Legal Jurisdiction

Zoom AI Companion leads with 3/5 vs 2/5.

●Otter.ai (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

●Zoom AI Companion (3/5): Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

#### Data Retention & Training

Otter.ai leads with 5/5 vs 3/5.

●Otter.ai (5/5): Customer recordings not used for AI training; data deleted per account settings

●Zoom AI Companion (3/5): AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

#### Certifications

Both score equally at 4/5.

●Otter.ai (4/5): SOC 2 Type II and ISO 27001 certified

●Zoom AI Companion (4/5): Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

#### Regulatory Fit

Both score equally at 3/5.

●Otter.ai (3/5): Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

●Zoom AI Companion (3/5): Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

Certifications at a Glance

Certification	Otter.ai	Zoom AI Companion
ISO 27001	Yes	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Otter.ai and Zoom AI Companion are closely matched on trust and compliance, with scores of 16/25 and 16/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Otter.ai or Zoom AI Companion?

Otter.ai has a TrustKit score of 16/25 while Zoom AI Companion scores 16/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Otter.ai and Zoom AI Companion compare on data residency?

Otter.ai scores 2/5 for data residency (US-based AWS hosting; no regional data residency options for EU customers), while Zoom AI Companion scores 3/5 (Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.).

Are Otter.ai and Zoom AI Companion GDPR compliant?

Both tools are assessed across five compliance dimensions. Otter.ai has a regulatory fit score of 3/5 and Zoom AI Companion scores 3/5. Check the full comparison above for a detailed breakdown.

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