PolyAI

UK enterprise voice AI platform for automated customer service phone calls

Typeform

Conversational forms and surveys with AI-powered features

PolyAI

Strong

18/25

Typeform

Strong

20/25

Score Breakdown

DimensionPolyAITypeform

Data Residency

Where is your data stored and processed?

PolyAI: Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

Typeform: Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

3/5

Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

4/5

Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

Legal Jurisdiction

Which laws govern the company and your data?

PolyAI: UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

Typeform: Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

3/5

UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

5/5

Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

Data Retention & Training

Is your data used for model training?

PolyAI: Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

Typeform: No AI training on user data; configurable data retention and deletion available to customers.

3/5

Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

4/5

No AI training on user data; configurable data retention and deletion available to customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

PolyAI: Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

Typeform: Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

5/5

Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

3/5

Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

Regulatory Fit

Suitability for regulated industries and professional services

PolyAI: Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Typeform: Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

4/5

Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

4/5

Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Total Score

18/25

20/25

Best For

PolyAI

Best for organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, HIPAA); regulated industries (financial-services, healthcare).

Typeform

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (AEPD, ICO); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

PolyAI vs Typeform: Trust & Compliance Comparison

PolyAI (PolyAI, GB) scores 18/25 overall with a Silver (Strong) trust badge. UK enterprise voice AI platform for automated customer service phone calls. Typeform (Typeform, ES) scores 20/25 with a Silver (Strong) trust badge. Conversational forms and surveys with AI-powered features.

Dimension-by-Dimension Breakdown

#### Data Residency

Typeform leads with 4/5 vs 3/5.

●PolyAI (3/5): Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

●Typeform (4/5): Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.

#### Legal Jurisdiction

Typeform leads with 5/5 vs 3/5.

●PolyAI (3/5): UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

●Typeform (5/5): Incorporated as a Spanish SL under EU law with no US parent company, meaning no CLOUD Act exposure.

#### Data Retention & Training

Typeform leads with 4/5 vs 3/5.

●PolyAI (3/5): Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

●Typeform (4/5): No AI training on user data; configurable data retention and deletion available to customers.

#### Certifications

PolyAI leads with 5/5 vs 3/5.

●PolyAI (5/5): Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

●Typeform (3/5): Holds SOC 2 Type II certification; ISO 27001 is not currently listed on their trust page.

#### Regulatory Fit

Both score equally at 4/5.

●PolyAI (4/5): Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

●Typeform (4/5): Strong fit for EU regulated businesses due to EU incorporation, EU data residency, and DPA availability.

Certifications at a Glance

Certification	PolyAI	Typeform
GDPR	No	Yes
HIPAA	Yes	No
ISO 27001	Yes	No
PCI DSS	Yes	No
SOC 2 Type II	Yes	Yes

Overall Verdict

Typeform has a clear trust advantage, scoring 20/25 compared to PolyAI's 18/25. Typeform particularly excels in data residency, legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, PolyAI or Typeform?

PolyAI has a TrustKit score of 18/25 while Typeform scores 20/25. Typeform currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do PolyAI and Typeform compare on data residency?

PolyAI scores 3/5 for data residency (Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.), while Typeform scores 4/5 (Customer data is hosted on AWS EU infrastructure by default, providing a clear EU data residency story.).

Are PolyAI and Typeform GDPR compliant?

Both tools are assessed across five compliance dimensions. PolyAI has a regulatory fit score of 4/5 and Typeform scores 4/5. Check the full comparison above for a detailed breakdown.

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