Rasa

Open-source conversational AI framework for building enterprise chatbots and voice assistants

SAP Joule

AI copilot embedded across SAP's enterprise application suite

Rasa

Strong

19/25

SAP Joule

Excellent

25/25

Score Breakdown

DimensionRasaSAP Joule

Data Residency

Where is your data stored and processed?

Rasa: Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

SAP Joule: SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

5/5

Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

5/5

SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

Legal Jurisdiction

Which laws govern the company and your data?

Rasa: Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

SAP Joule: Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

3/5

Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

5/5

Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

Data Retention & Training

Is your data used for model training?

Rasa: Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

SAP Joule: Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

5/5

Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

5/5

Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Rasa: Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

SAP Joule: Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

2/5

Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

5/5

Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

Regulatory Fit

Suitability for regulated industries and professional services

Rasa: Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

SAP Joule: Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

4/5

Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

5/5

Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

Total Score

19/25

25/25

Best For

Rasa

Best for regulated industries (financial-services, healthcare); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

SAP Joule

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 1 Type II, SOC 2 Type II, ISO 27001); regulated industries (BaFin, FCA); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Rasa vs SAP Joule: Trust & Compliance Comparison

Rasa (Rasa, DE) scores 19/25 overall with a Silver (Strong) trust badge. Open-source conversational AI framework for building enterprise chatbots and voice assistants. SAP Joule (SAP, DE) scores 25/25 with a Gold (Excellent) trust badge. AI copilot embedded across SAP's enterprise application suite.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 5/5.

●Rasa (5/5): Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

●SAP Joule (5/5): SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

#### Legal Jurisdiction

SAP Joule leads with 5/5 vs 3/5.

●Rasa (3/5): Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

●SAP Joule (5/5): Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

#### Data Retention & Training

Both score equally at 5/5.

●Rasa (5/5): Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

●SAP Joule (5/5): Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

#### Certifications

SAP Joule leads with 5/5 vs 2/5.

●Rasa (2/5): Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

●SAP Joule (5/5): Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

#### Regulatory Fit

SAP Joule leads with 5/5 vs 4/5.

●Rasa (4/5): Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

●SAP Joule (5/5): Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

Certifications at a Glance

Certification	Rasa	SAP Joule
C5	No	Yes
ENS	No	Yes
IRAP	No	Yes
ISO 27001	No	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
SOC 1 Type II	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

SAP Joule has a clear trust advantage, scoring 25/25 compared to Rasa's 19/25. SAP Joule particularly excels in legal jurisdiction, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Rasa or SAP Joule?

Rasa has a TrustKit score of 19/25 while SAP Joule scores 25/25. SAP Joule currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Rasa and SAP Joule compare on data residency?

Rasa scores 5/5 for data residency (Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.), while SAP Joule scores 5/5 (SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.).

Are Rasa and SAP Joule GDPR compliant?

Both tools are assessed across five compliance dimensions. Rasa has a regulatory fit score of 4/5 and SAP Joule scores 5/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool