Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

SAP Joule

AI copilot embedded across SAP's enterprise application suite

Tiledesk

Strong

20/25

SAP Joule

Excellent

25/25

Score Breakdown

DimensionTiledeskSAP Joule

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

SAP Joule: SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

5/5

SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

SAP Joule: Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

5/5

Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

SAP Joule: Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

5/5

Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

SAP Joule: Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

5/5

Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

SAP Joule: Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

5/5

Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

Total Score

20/25

25/25

Best For

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 1 Type II, SOC 2 Type II, ISO 27001); regulated industries (BaFin, FCA); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

SAP Joule

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

SAP Joule vs Tiledesk: Trust & Compliance Comparison

SAP Joule (SAP, DE) scores 25/25 overall with a Gold (Excellent) trust badge. AI copilot embedded across SAP's enterprise application suite. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 5/5.

●SAP Joule (5/5): SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Both score equally at 5/5.

●SAP Joule (5/5): Incorporated and headquartered in Germany under stringent EU and German law. As a German company, SAP is subject to some of the world's strongest data protection regulations, including GDPR by default.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Both score equally at 5/5.

●SAP Joule (5/5): Enterprise-grade data lifecycle management integrated with SAP's existing records management capabilities. Comprehensive DPAs and data processing controls available for all regulated customers.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

SAP Joule leads with 5/5 vs 1/5.

●SAP Joule (5/5): Exceptional certification portfolio including ISO 27001/27017/27018, SOC 1/2 Type II, German BSI C5, Spanish ENS, and Australian IRAP. Satisfies compliance requirements for most global regulators.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

SAP Joule leads with 5/5 vs 4/5.

●SAP Joule (5/5): Excellent regulatory fit for global enterprises in regulated sectors. German legal jurisdiction, BSI C5 attestation, and sector-specific certifications make SAP Joule one of the most regulator-friendly AI platforms.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	SAP Joule	Tiledesk
C5	Yes	No
ENS	Yes	No
IRAP	Yes	No
ISO 27001	Yes	No
ISO 27017	Yes	No
ISO 27018	Yes	No
SOC 1 Type II	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

SAP Joule has a clear trust advantage, scoring 25/25 compared to Tiledesk's 20/25. SAP Joule particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or SAP Joule?

Tiledesk has a TrustKit score of 20/25 while SAP Joule scores 25/25. SAP Joule currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and SAP Joule compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while SAP Joule scores 5/5 (SAP BTP supports global data centre regions across EU, US, Asia Pacific and more. Customers can select their primary data region. SAP holds C5 attestation from Germany's BSI, setting a high standard for cloud data residency.).

Are Tiledesk and SAP Joule GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and SAP Joule scores 5/5. Check the full comparison above for a detailed breakdown.

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