Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

SiteGPT

AI customer support chatbot trained on your website content

Tiledesk

Strong

20/25

SiteGPT

Caution

9/25

Score Breakdown

DimensionTiledeskSiteGPT

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

SiteGPT: US-based hosting only. No EU data residency option. Website content and conversations stored on US infrastructure.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

2/5

US-based hosting only. No EU data residency option. Website content and conversations stored on US infrastructure.

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

SiteGPT: US company subject to US jurisdiction. Basic privacy policy. No dedicated GDPR DPA publicised.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

2/5

US company subject to US jurisdiction. Basic privacy policy. No dedicated GDPR DPA publicised.

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

SiteGPT: Website content used only for the customer's own chatbot. Conversation logs retained for analytics. No cross-customer data sharing.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

3/5

Website content used only for the customer's own chatbot. Conversation logs retained for analytics. No cross-customer data sharing.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

SiteGPT: No security certifications disclosed. Early-stage product without enterprise compliance infrastructure.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

1/5

No security certifications disclosed. Early-stage product without enterprise compliance infrastructure.

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

SiteGPT: Not suitable for regulated industries. No compliance certifications. Best for general business customer support where regulatory requirements are minimal.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

1/5

Not suitable for regulated industries. No compliance certifications. Best for general business customer support where regulatory requirements are minimal.

Total Score

20/25

9/25

Best For

Tiledesk

Best for teams that prioritise data retention & training (scores 3/5) and need a review required-tier tool.

SiteGPT

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

SiteGPT vs Tiledesk: Trust & Compliance Comparison

SiteGPT (SiteGPT, US) scores 9/25 overall with a Review Required (Caution) trust badge. AI customer support chatbot trained on your website content. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 2/5.

●SiteGPT (2/5): US-based hosting only. No EU data residency option. Website content and conversations stored on US infrastructure.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 2/5.

●SiteGPT (2/5): US company subject to US jurisdiction. Basic privacy policy. No dedicated GDPR DPA publicised.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 3/5.

●SiteGPT (3/5): Website content used only for the customer's own chatbot. Conversation logs retained for analytics. No cross-customer data sharing.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Both score equally at 1/5.

●SiteGPT (1/5): No security certifications disclosed. Early-stage product without enterprise compliance infrastructure.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Tiledesk leads with 4/5 vs 1/5.

●SiteGPT (1/5): Not suitable for regulated industries. No compliance certifications. Best for general business customer support where regulatory requirements are minimal.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Overall Verdict

Tiledesk has a clear trust advantage, scoring 20/25 compared to SiteGPT's 9/25. Tiledesk particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or SiteGPT?

Tiledesk has a TrustKit score of 20/25 while SiteGPT scores 9/25. Tiledesk currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and SiteGPT compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while SiteGPT scores 2/5 (US-based hosting only. No EU data residency option. Website content and conversations stored on US infrastructure.).

Are Tiledesk and SiteGPT GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and SiteGPT scores 1/5. Check the full comparison above for a detailed breakdown.

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