Sprout.ai

AI-powered insurance claims automation and fraud detection

Tandem Health

AI medical scribe and coding assistant built to EU medical-device standards

Sprout.ai

Strong

18/25

Tandem Health

Excellent

25/25

Score Breakdown

DimensionSprout.aiTandem Health

Data Residency

Where is your data stored and processed?

Sprout.ai: UK-headquartered with global data centres and stated support for customer data-residency requirements, but no published default UK/EU-only region. EU/UK buyers should confirm an EEA/UK hosting location in the DPA. Scored conservatively pending explicit residency disclosure.

Tandem Health: Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

3/5

UK-headquartered with global data centres and stated support for customer data-residency requirements, but no published default UK/EU-only region. EU/UK buyers should confirm an EEA/UK hosting location in the DPA. Scored conservatively pending explicit residency disclosure.

5/5

Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

Legal Jurisdiction

Which laws govern the company and your data?

Sprout.ai: Incorporated as Sprout.ai Limited in England and Wales (UK), an adequacy-recognised jurisdiction under UK and EU GDPR with no US parent. Strong for UK insurers; EU customers rely on the UK adequacy decision.

Tandem Health: Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

4/5

Incorporated as Sprout.ai Limited in England and Wales (UK), an adequacy-recognised jurisdiction under UK and EU GDPR with no US parent. Strong for UK insurers; EU customers rely on the UK adequacy decision.

5/5

Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

Data Retention & Training

Is your data used for model training?

Sprout.ai: GDPR-compliant with two DPOs and strict need-to-know role-based access, but no public explicit no-training-on-customer-data statement or published retention controls. Scored 3 pending DPA confirmation of training and retention terms.

Tandem Health: States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

3/5

GDPR-compliant with two DPOs and strict need-to-know role-based access, but no public explicit no-training-on-customer-data statement or published retention controls. Scored 3 pending DPA confirmation of training and retention terms.

5/5

States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Sprout.ai: Holds ISO/IEC 27001:2022 (Cert No. 12285, recertified Sept 2025). No own SOC 2 Type II attestation is published (its hosting providers' SOC 2 does not count for Sprout itself), so it meets the single-major-certification tier.

Tandem Health: Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

3/5

Holds ISO/IEC 27001:2022 (Cert No. 12285, recertified Sept 2025). No own SOC 2 Type II attestation is published (its hosting providers' SOC 2 does not count for Sprout itself), so it meets the single-major-certification tier.

5/5

Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

Regulatory Fit

Suitability for regulated industries and professional services

Sprout.ai: Purpose-built for the regulated insurance sector (claims automation and fraud detection), directly relevant to FCA-supervised UK insurers and EIOPA-scope EU insurers. Strong regulated-industry fit.

Tandem Health: Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

5/5

Purpose-built for the regulated insurance sector (claims automation and fraud detection), directly relevant to FCA-supervised UK insurers and EIOPA-scope EU insurers. Strong regulated-industry fit.

5/5

Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

Total Score

18/25

25/25

Best For

Sprout.ai

Best for teams prioritising European legal jurisdiction; regulated industries (ICO, FCA).

Tandem Health

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (CE mark (EU MDR), MDR Class IIa, UKCA); regulated industries (EMA, MHRA); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Sprout.ai vs Tandem Health: Trust & Compliance Comparison

Sprout.ai (Sprout.ai, GB) scores 18/25 overall with a Silver (Strong) trust badge. AI-powered insurance claims automation and fraud detection. Tandem Health (Tandem Health, SE) scores 25/25 with a Gold (Excellent) trust badge. AI medical scribe and coding assistant built to EU medical-device standards.

Dimension-by-Dimension Breakdown

#### Data Residency

Tandem Health leads with 5/5 vs 3/5.

●Sprout.ai (3/5): UK-headquartered with global data centres and stated support for customer data-residency requirements, but no published default UK/EU-only region. EU/UK buyers should confirm an EEA/UK hosting location in the DPA. Scored conservatively pending explicit residency disclosure.

●Tandem Health (5/5): Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.

#### Legal Jurisdiction

Tandem Health leads with 5/5 vs 4/5.

●Sprout.ai (4/5): Incorporated as Sprout.ai Limited in England and Wales (UK), an adequacy-recognised jurisdiction under UK and EU GDPR with no US parent. Strong for UK insurers; EU customers rely on the UK adequacy decision.

●Tandem Health (5/5): Incorporated as Tandem Health AB in Sweden with no US parent, placing it fully within EU/EEA jurisdiction.

#### Data Retention & Training

Tandem Health leads with 5/5 vs 3/5.

●Sprout.ai (3/5): GDPR-compliant with two DPOs and strict need-to-know role-based access, but no public explicit no-training-on-customer-data statement or published retention controls. Scored 3 pending DPA confirmation of training and retention terms.

●Tandem Health (5/5): States it does not train AI models on patient or personal data, deletes audio immediately after transcription, offers enterprise data agreements, and operates under an ISO 13485 medical-device QMS.

#### Certifications

Tandem Health leads with 5/5 vs 3/5.

●Sprout.ai (3/5): Holds ISO/IEC 27001:2022 (Cert No. 12285, recertified Sept 2025). No own SOC 2 Type II attestation is published (its hosting providers' SOC 2 does not count for Sprout itself), so it meets the single-major-certification tier.

●Tandem Health (5/5): Exceptional stack: ISO 27001:2022, ISO 13485:2016, ISO 42001:2023, ISO 14001, NEN 7510, plus CE/MDR Class IIa and UKCA medical-device marks, NHS DSPT and Cyber Essentials Plus. No SOC 2 published, but sector-specific medical-device certification more than compensates.

#### Regulatory Fit

Both score equally at 5/5.

●Sprout.ai (5/5): Purpose-built for the regulated insurance sector (claims automation and fraud detection), directly relevant to FCA-supervised UK insurers and EIOPA-scope EU insurers. Strong regulated-industry fit.

●Tandem Health (5/5): Purpose-built and CE/MDR-certified as a medical device for EU and UK clinical use, with named applicability to healthcare regulators (EMA, MHRA) and NHS frameworks.

Certifications at a Glance

Certification	Sprout.ai	Tandem Health
CE mark (EU MDR)	No	Yes
Cyber Essentials Plus	No	Yes
GDPR	Yes	Yes
ISO 13485:2016	No	Yes
ISO 14001:2015	No	Yes
ISO 42001:2023	No	Yes
ISO/IEC 27001:2022	No	Yes
ISO/IEC 27001:2022 (Cert No. 12285)	Yes	No
MDR Class IIa	No	Yes
NEN 7510	No	Yes
NHS DSPT	No	Yes
UKCA	No	Yes

Overall Verdict

Tandem Health has a clear trust advantage, scoring 25/25 compared to Sprout.ai's 18/25. Tandem Health particularly excels in data residency, legal jurisdiction, data retention & training, certifications.

Frequently Asked Questions

Which is better for EU compliance, Sprout.ai or Tandem Health?

Sprout.ai has a TrustKit score of 18/25 while Tandem Health scores 25/25. Tandem Health currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Sprout.ai and Tandem Health compare on data residency?

Sprout.ai scores 3/5 for data residency (UK-headquartered with global data centres and stated support for customer data-residency requirements, but no published default UK/EU-only region. EU/UK buyers should confirm an EEA/UK hosting location in the DPA. Scored conservatively pending explicit residency disclosure.), while Tandem Health scores 5/5 (Patient data is processed and stored exclusively in European data centres, and audio is deleted immediately after transcription with no storage — an explicit EU-only posture.).

Are Sprout.ai and Tandem Health GDPR compliant?

Both tools are assessed across five compliance dimensions. Sprout.ai has a regulatory fit score of 5/5 and Tandem Health scores 5/5. Check the full comparison above for a detailed breakdown.

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