Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Tidio

AI-powered customer service chatbot platform with EU data hosting options

Tiledesk

Strong

20/25

Tidio

Caution

11/25

Score Breakdown

DimensionTiledeskTidio

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Tidio: EU data hosting option available but not default; Lyro AI uses Anthropic infrastructure which may involve US data processing.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

3/5

EU data hosting option available but not default; Lyro AI uses Anthropic infrastructure which may involve US data processing.

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Tidio: US-incorporated Delaware LLC subject to CLOUD Act; EU operations are significant but legal entity is US-based.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

2/5

US-incorporated Delaware LLC subject to CLOUD Act; EU operations are significant but legal entity is US-based.

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Tidio: Lyro AI trains only on the customer's own support content; opt-out from broader training is available but should be confirmed in DPA.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

3/5

Lyro AI trains only on the customer's own support content; opt-out from broader training is available but should be confirmed in DPA.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Tidio: No publicly confirmed ISO 27001 or SOC 2 certifications as of 2025.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

1/5

No publicly confirmed ISO 27001 or SOC 2 certifications as of 2025.

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Tidio: US incorporation and Anthropic AI dependency require careful DPA review and SCCs; additional due diligence strongly recommended for EU regulated sectors.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

2/5

US incorporation and Anthropic AI dependency require careful DPA review and SCCs; additional due diligence strongly recommended for EU regulated sectors.

Total Score

20/25

11/25

Best For

Tiledesk

Best for teams on a tight budget.

Tidio

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Tidio vs Tiledesk: Trust & Compliance Comparison

Tidio (Tidio, US) scores 11/25 overall with a Review Required (Caution) trust badge. AI-powered customer service chatbot platform with EU data hosting options. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 3/5.

●Tidio (3/5): EU data hosting option available but not default; Lyro AI uses Anthropic infrastructure which may involve US data processing.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 2/5.

●Tidio (2/5): US-incorporated Delaware LLC subject to CLOUD Act; EU operations are significant but legal entity is US-based.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 3/5.

●Tidio (3/5): Lyro AI trains only on the customer's own support content; opt-out from broader training is available but should be confirmed in DPA.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Both score equally at 1/5.

●Tidio (1/5): No publicly confirmed ISO 27001 or SOC 2 certifications as of 2025.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Tiledesk leads with 4/5 vs 2/5.

●Tidio (2/5): US incorporation and Anthropic AI dependency require careful DPA review and SCCs; additional due diligence strongly recommended for EU regulated sectors.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Overall Verdict

Tiledesk has a clear trust advantage, scoring 20/25 compared to Tidio's 11/25. Tiledesk particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or Tidio?

Tiledesk has a TrustKit score of 20/25 while Tidio scores 11/25. Tiledesk currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and Tidio compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while Tidio scores 3/5 (EU data hosting option available but not default; Lyro AI uses Anthropic infrastructure which may involve US data processing.).

Are Tiledesk and Tidio GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and Tidio scores 2/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool