Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Unbabel

Portuguese AI translation platform combining neural MT with human quality assurance

Tiledesk

Strong

20/25

Unbabel

Excellent

22/25

Score Breakdown

DimensionTiledeskUnbabel

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Unbabel: EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

4/5

EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Unbabel: Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

5/5

Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Unbabel: No training on customer data; clear data segmentation in human editing workflow; DPA available

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

4/5

No training on customer data; clear data segmentation in human editing workflow; DPA available

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Unbabel: ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

4/5

ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Unbabel: Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

5/5

Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

Total Score

20/25

22/25

Best For

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Unbabel

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, GDPR); regulated industries (CNPD, CNIL); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Detailed Comparison

Tiledesk vs Unbabel: Trust & Compliance Comparison

Tiledesk (Tiledesk, IT) scores 20/25 overall with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy. Unbabel (Unbabel, PT) scores 22/25 with a Gold (Excellent) trust badge. Portuguese AI translation platform combining neural MT with human quality assurance.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 4/5.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

●Unbabel (4/5): EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design

#### Legal Jurisdiction

Both score equally at 5/5.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

●Unbabel (5/5): Portuguese Lda, EU-incorporated, no US parent, subject to Portuguese and EU law

#### Data Retention & Training

Tiledesk leads with 5/5 vs 4/5.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

●Unbabel (4/5): No training on customer data; clear data segmentation in human editing workflow; DPA available

#### Certifications

Unbabel leads with 4/5 vs 1/5.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

●Unbabel (4/5): ISO 27001 and SOC 2 Type II certified — strong for a European scale-up

#### Regulatory Fit

Unbabel leads with 5/5 vs 4/5.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

●Unbabel (5/5): Excellent EU fit; ISO 27001 + SOC 2 + EU jurisdiction makes it suitable for regulated industries

Certifications at a Glance

Certification	Tiledesk	Unbabel
GDPR	No	Yes
ISO 27001	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Unbabel has a clear trust advantage, scoring 22/25 compared to Tiledesk's 20/25. Unbabel particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or Unbabel?

Tiledesk has a TrustKit score of 20/25 while Unbabel scores 22/25. Unbabel currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and Unbabel compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while Unbabel scores 4/5 (EU-based infrastructure operated by a Portuguese company; limited human editor data exposure by design).

Are Tiledesk and Unbabel GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and Unbabel scores 5/5. Check the full comparison above for a detailed breakdown.

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