Parloa

Enterprise AI agent platform for voice and chat customer service

2021.AI (GRACE)

Danish on-premise sovereign AI platform with built-in governance

Parloa

Excellent

23/25

2021.AI (GRACE)

Excellent

23/25

Score Breakdown

DimensionParloa2021.AI (GRACE)

Data Residency

Where is your data stored and processed?

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

2021.AI (GRACE): Fully on-premise or air-gapped; data never leaves customer infrastructure

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

5/5

Fully on-premise or air-gapped; data never leaves customer infrastructure

Legal Jurisdiction

Which laws govern the company and your data?

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

2021.AI (GRACE): Danish ApS under EU law; not subject to US jurisdiction

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

5/5

Danish ApS under EU law; not subject to US jurisdiction

Data Retention & Training

Is your data used for model training?

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

2021.AI (GRACE): On-premise deployment; customer has full control over all data

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

5/5

On-premise deployment; customer has full control over all data

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

2021.AI (GRACE): ISO 27001 certified

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

3/5

ISO 27001 certified

Regulatory Fit

Suitability for regulated industries and professional services

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

2021.AI (GRACE): Proven in Danish public sector healthcare; designed for highest sovereignty requirements

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

5/5

Proven in Danish public sector healthcare; designed for highest sovereignty requirements

Total Score

23/25

Best For

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (BaFin, ICO); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

2021.AI (GRACE)

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

2021.AI (GRACE) vs Parloa: Trust & Compliance Comparison

2021.AI (GRACE) (2021.AI, DK) scores 23/25 overall with a Gold (Excellent) trust badge. Danish on-premise sovereign AI platform with built-in governance. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

2021.AI (GRACE) leads with 5/5 vs 4/5.

●2021.AI (GRACE) (5/5): Fully on-premise or air-gapped; data never leaves customer infrastructure

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Both score equally at 5/5.

●2021.AI (GRACE) (5/5): Danish ApS under EU law; not subject to US jurisdiction

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

2021.AI (GRACE) leads with 5/5 vs 4/5.

●2021.AI (GRACE) (5/5): On-premise deployment; customer has full control over all data

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 3/5.

●2021.AI (GRACE) (3/5): ISO 27001 certified

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Both score equally at 5/5.

●2021.AI (GRACE) (5/5): Proven in Danish public sector healthcare; designed for highest sovereignty requirements

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	2021.AI (GRACE)	Parloa
HIPAA	No	Yes
ISO 27001	Yes	No
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

2021.AI (GRACE) and Parloa are closely matched on trust and compliance, with scores of 23/25 and 23/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Parloa or 2021.AI (GRACE)?

Parloa has a TrustKit score of 23/25 while 2021.AI (GRACE) scores 23/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Parloa and 2021.AI (GRACE) compare on data residency?

Parloa scores 4/5 for data residency (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.), while 2021.AI (GRACE) scores 5/5 (Fully on-premise or air-gapped; data never leaves customer infrastructure).

Are Parloa and 2021.AI (GRACE) GDPR compliant?

Both tools are assessed across five compliance dimensions. Parloa has a regulatory fit score of 5/5 and 2021.AI (GRACE) scores 5/5. Check the full comparison above for a detailed breakdown.

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