Parloa

Enterprise AI agent platform for voice and chat customer service

Aircall

French AI cloud telephony platform for sales and support teams

Parloa

Excellent

23/25

Aircall

Strong

20/25

Score Breakdown

DimensionParloaAircall

Data Residency

Where is your data stored and processed?

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

Aircall: Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

4/5

Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

Legal Jurisdiction

Which laws govern the company and your data?

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

Aircall: French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

5/5

French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

Data Retention & Training

Is your data used for model training?

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

Aircall: Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

4/5

Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

Aircall: ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

3/5

ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

Regulatory Fit

Suitability for regulated industries and professional services

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Aircall: Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

4/5

Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

Total Score

23/25

20/25

Best For

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, ICO); privacy-conscious teams who need strong data retention controls.

Aircall

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Aircall vs Parloa: Trust & Compliance Comparison

Aircall (Aircall, FR) scores 20/25 overall with a Silver (Strong) trust badge. French AI cloud telephony platform for sales and support teams. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Aircall (4/5): Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Both score equally at 5/5.

●Aircall (5/5): French SAS incorporated and headquartered in Paris; fully subject to French and EU law with no US parent entity.

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

Both score equally at 4/5.

●Aircall (4/5): Call recordings and AI transcripts are not used for model training; configurable retention periods available per plan.

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 3/5.

●Aircall (3/5): ISO 27001 certified with regular security audits; SOC 2 not yet publicly confirmed.

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Parloa leads with 5/5 vs 4/5.

●Aircall (4/5): Strong EU fit with CNIL-compliant French incorporation, DPA with SCCs, and call recording consent management tooling.

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	Aircall	Parloa
HIPAA	No	Yes
ISO 27001	Yes	No
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Parloa has a clear trust advantage, scoring 23/25 compared to Aircall's 20/25. Parloa particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Parloa or Aircall?

Parloa has a TrustKit score of 23/25 while Aircall scores 20/25. Parloa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Parloa and Aircall compare on data residency?

Parloa scores 4/5 for data residency (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.), while Aircall scores 4/5 (Call recordings and metadata hosted in AWS EU regions; EU data residency is available for customers.).

Are Parloa and Aircall GDPR compliant?

Both tools are assessed across five compliance dimensions. Parloa has a regulatory fit score of 5/5 and Aircall scores 4/5. Check the full comparison above for a detailed breakdown.

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