Parloa

Enterprise AI agent platform for voice and chat customer service

Berget AI

Swedish sovereign AI inference platform with EU-only data residency

Parloa

Excellent

23/25

Berget AI

Strong

20/25

Score Breakdown

DimensionParloaBerget AI

Data Residency

Where is your data stored and processed?

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

Berget AI: All data processed and stored exclusively in Sweden. No US cloud dependency. EU-only infrastructure by design.

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

5/5

All data processed and stored exclusively in Sweden. No US cloud dependency. EU-only infrastructure by design.

Legal Jurisdiction

Which laws govern the company and your data?

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

Berget AI: Swedish incorporation under EU law. No US parent company, no CLOUD Act exposure. Full GDPR coverage as a matter of corporate law.

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

5/5

Swedish incorporation under EU law. No US parent company, no CLOUD Act exposure. Full GDPR coverage as a matter of corporate law.

Data Retention & Training

Is your data used for model training?

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

Berget AI: User data not used for model training. Platform runs open-source models on dedicated infrastructure. Early-stage company so retention policies are still maturing.

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

4/5

User data not used for model training. Platform runs open-source models on dedicated infrastructure. Early-stage company so retention policies are still maturing.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

Berget AI: NIS2 aligned and Schrems II compliant but no formal ISO 27001 or SOC 2 certifications yet. Expected for a seed-stage company.

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

2/5

NIS2 aligned and Schrems II compliant but no formal ISO 27001 or SOC 2 certifications yet. Expected for a seed-stage company.

Regulatory Fit

Suitability for regulated industries and professional services

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Berget AI: Strong fit for EU regulated industries needing sovereign AI inference. NIS2 alignment and EU-only data residency support public sector and financial services use cases.

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

4/5

Strong fit for EU regulated industries needing sovereign AI inference. NIS2 alignment and EU-only data residency support public sector and financial services use cases.

Total Score

23/25

20/25

Best For

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Berget AI

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Detailed Comparison

Berget AI vs Parloa: Trust & Compliance Comparison

Berget AI (Berget AI, SE) scores 20/25 overall with a Silver (Strong) trust badge. Swedish sovereign AI inference platform with EU-only data residency. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

Berget AI leads with 5/5 vs 4/5.

●Berget AI (5/5): All data processed and stored exclusively in Sweden. No US cloud dependency. EU-only infrastructure by design.

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Both score equally at 5/5.

●Berget AI (5/5): Swedish incorporation under EU law. No US parent company, no CLOUD Act exposure. Full GDPR coverage as a matter of corporate law.

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

Both score equally at 4/5.

●Berget AI (4/5): User data not used for model training. Platform runs open-source models on dedicated infrastructure. Early-stage company so retention policies are still maturing.

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 2/5.

●Berget AI (2/5): NIS2 aligned and Schrems II compliant but no formal ISO 27001 or SOC 2 certifications yet. Expected for a seed-stage company.

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Parloa leads with 5/5 vs 4/5.

●Berget AI (4/5): Strong fit for EU regulated industries needing sovereign AI inference. NIS2 alignment and EU-only data residency support public sector and financial services use cases.

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	Berget AI	Parloa
HIPAA	No	Yes
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Parloa has a clear trust advantage, scoring 23/25 compared to Berget AI's 20/25. Parloa particularly excels in certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Parloa or Berget AI?

Parloa has a TrustKit score of 23/25 while Berget AI scores 20/25. Parloa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Parloa and Berget AI compare on data residency?

Parloa scores 4/5 for data residency (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.), while Berget AI scores 5/5 (All data processed and stored exclusively in Sweden. No US cloud dependency. EU-only infrastructure by design.).

Are Parloa and Berget AI GDPR compliant?

Both tools are assessed across five compliance dimensions. Parloa has a regulatory fit score of 5/5 and Berget AI scores 4/5. Check the full comparison above for a detailed breakdown.

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