Dust

French AI platform for deploying AI assistants across your company's knowledge and tools

Parloa

Enterprise AI agent platform for voice and chat customer service

Dust

Excellent

23/25

Parloa

Excellent

23/25

Score Breakdown

DimensionDustParloa

Data Residency

Where is your data stored and processed?

Dust: Data hosted exclusively in EU (France). French SAS incorporation means EU law governs by default. Internal company data connected to Dust stays in EU infrastructure.

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

5/5

Data hosted exclusively in EU (France). French SAS incorporation means EU law governs by default. Internal company data connected to Dust stays in EU infrastructure.

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

Legal Jurisdiction

Which laws govern the company and your data?

Dust: French SAS under French and EU law. GDPR applies as corporate law. CNIL oversight. No US parent company, no CLOUD Act exposure. Founded by ex-OpenAI researchers building for EU sovereignty.

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

5/5

French SAS under French and EU law. GDPR applies as corporate law. CNIL oversight. No US parent company, no CLOUD Act exposure. Founded by ex-OpenAI researchers building for EU sovereignty.

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

Data Retention & Training

Is your data used for model training?

Dust: Company data indexed by Dust is not used to train shared models. Data remains within the organisation's workspace. GDPR-compliant DPA available. Configurable data access controls per assistant.

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

5/5

Company data indexed by Dust is not used to train shared models. Data remains within the organisation's workspace. GDPR-compliant DPA available. Configurable data access controls per assistant.

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Dust: ISO 27001 certification. As a fast-growing startup, the certification portfolio is expanding. SOC 2 Type II would further strengthen enterprise procurement credibility.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

3/5

ISO 27001 certification. As a fast-growing startup, the certification portfolio is expanding. SOC 2 Type II would further strengthen enterprise procurement credibility.

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

Regulatory Fit

Suitability for regulated industries and professional services

Dust: Excellent regulatory fit for European enterprises building internal AI agent infrastructure. French incorporation, EU hosting, GDPR-native design, and support for EU-sovereign LLM providers (Mistral) make Dust a top choice for sovereignty-conscious EU organisations.

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

5/5

Excellent regulatory fit for European enterprises building internal AI agent infrastructure. French incorporation, EU hosting, GDPR-native design, and support for EU-sovereign LLM providers (Mistral) make Dust a top choice for sovereignty-conscious EU organisations.

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Total Score

23/25

Best For

Dust

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL, BaFin); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Dust vs Parloa: Trust & Compliance Comparison

Dust (Dust, FR) scores 23/25 overall with a Gold (Excellent) trust badge. French AI platform for deploying AI assistants across your company's knowledge and tools. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

Dust leads with 5/5 vs 4/5.

●Dust (5/5): Data hosted exclusively in EU (France). French SAS incorporation means EU law governs by default. Internal company data connected to Dust stays in EU infrastructure.

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Both score equally at 5/5.

●Dust (5/5): French SAS under French and EU law. GDPR applies as corporate law. CNIL oversight. No US parent company, no CLOUD Act exposure. Founded by ex-OpenAI researchers building for EU sovereignty.

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

Dust leads with 5/5 vs 4/5.

●Dust (5/5): Company data indexed by Dust is not used to train shared models. Data remains within the organisation's workspace. GDPR-compliant DPA available. Configurable data access controls per assistant.

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 3/5.

●Dust (3/5): ISO 27001 certification. As a fast-growing startup, the certification portfolio is expanding. SOC 2 Type II would further strengthen enterprise procurement credibility.

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Both score equally at 5/5.

●Dust (5/5): Excellent regulatory fit for European enterprises building internal AI agent infrastructure. French incorporation, EU hosting, GDPR-native design, and support for EU-sovereign LLM providers (Mistral) make Dust a top choice for sovereignty-conscious EU organisations.

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	Dust	Parloa
HIPAA	No	Yes
ISO 27001	Yes	No
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Dust and Parloa are closely matched on trust and compliance, with scores of 23/25 and 23/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Dust or Parloa?

Dust has a TrustKit score of 23/25 while Parloa scores 23/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Dust and Parloa compare on data residency?

Dust scores 5/5 for data residency (Data hosted exclusively in EU (France). French SAS incorporation means EU law governs by default. Internal company data connected to Dust stays in EU infrastructure.), while Parloa scores 4/5 (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.).

Are Dust and Parloa GDPR compliant?

Both tools are assessed across five compliance dimensions. Dust has a regulatory fit score of 5/5 and Parloa scores 5/5. Check the full comparison above for a detailed breakdown.

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