Gong

Revenue AI platform that captures and analyzes customer interactions

Parloa

Enterprise AI agent platform for voice and chat customer service

Gong

Strong

17/25

Parloa

Excellent

23/25

Score Breakdown

DimensionGongParloa

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Total Score

17/25

23/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

Parloa

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

Gong vs Parloa: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Parloa leads with 5/5 vs 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

Parloa leads with 4/5 vs 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 4/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Parloa leads with 5/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	Gong	Parloa
HIPAA	No	Yes
ISO 27001	Yes	No
ISO 27701	Yes	No
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Parloa has a clear trust advantage, scoring 23/25 compared to Gong's 17/25. Parloa particularly excels in legal jurisdiction, data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Parloa?

Gong has a TrustKit score of 17/25 while Parloa scores 23/25. Parloa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Parloa compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Parloa scores 4/5 (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.).

Are Gong and Parloa GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Parloa scores 5/5. Check the full comparison above for a detailed breakdown.

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