Parloa

Enterprise AI agent platform for voice and chat customer service

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Parloa

Excellent

23/25

LivePerson

Strong

17/25

Score Breakdown

DimensionParloaLivePerson

Data Residency

Where is your data stored and processed?

Parloa: Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Parloa: Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Parloa: States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Parloa: Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Parloa: Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

5/5

Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

23/25

17/25

Best For

Parloa

Best for regulated industries (ICO, CNIL).

LivePerson

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (ISO/IEC 27001:2022, SOC 2 Type I, SOC 2 Type II); regulated industries (BaFin, BfDI); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Parloa: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Parloa (Parloa, DE) scores 23/25 with a Gold (Excellent) trust badge. Enterprise AI agent platform for voice and chat customer service.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Parloa (4/5): Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.

#### Legal Jurisdiction

Parloa leads with 5/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Parloa (5/5): Incorporated as Parloa GmbH in Germany with no US parent; EU/EEA jurisdiction applies, though it relies on a US cloud provider.

#### Data Retention & Training

Parloa leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Parloa (4/5): States it does not train shared models on customer data and offers PII redaction plus flexible/configurable retention policies and DPAs for enterprise customers.

#### Certifications

Parloa leads with 5/5 vs 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Parloa (5/5): Publishes ISO/IEC 27001:2022, SOC 2 Type I and Type II, PCI DSS and HIPAA, plus DORA and EU AI Act alignment, exceeding the baseline ISO+SOC2 set with sector-relevant attestations.

#### Regulatory Fit

Parloa leads with 5/5 vs 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Parloa (5/5): Purpose-built for regulated enterprises with DORA, HIPAA and PCI DSS coverage and named financial/insurance customers, making it suitable for EU regulated sectors overseen by BaFin, BfDI and EIOPA.

Certifications at a Glance

Certification	LivePerson	Parloa
HIPAA	No	Yes
ISO 27001	Yes	No
ISO/IEC 27001:2022	No	Yes
PCI DSS	No	Yes
SOC 2 Type I	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Parloa has a clear trust advantage, scoring 23/25 compared to LivePerson's 17/25. Parloa particularly excels in legal jurisdiction, data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Parloa or LivePerson?

Parloa has a TrustKit score of 23/25 while LivePerson scores 17/25. Parloa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Parloa and LivePerson compare on data residency?

Parloa scores 4/5 for data residency (Hosted on Microsoft Azure with regional hosting options including Europe, allowing EU data residency; not EU-only dedicated infrastructure, and underlying cloud is US-headquartered.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Parloa and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Parloa has a regulatory fit score of 5/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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